Best practices for managing Knowledge Feedback requests

[StephLindorff]

Though there is a lot of potential, there's not a lot of muscle to the Knowledge Management module straight out of the box. What have you done to enhance knowledge management - workflows added, configuration options turned on, etc.

Thanks!

Stephanie Lindorff
Ecolab Global Knowledge Manager

[servicenowkevin]

We use something similar. We have resolved/unresolved. We don't have much of a backlog so we haven't needed a state further than that. If we found we were getting more feedback than we could handle, we'd expand to include TIP.