Hi Experts,I have a requirement on virtual agent-I want to add a new prompt for the user when no agent accepts the chat or when the chat times out. The user should receive the following message: “Raise an IT ticket?” ...
Hello Community, Do you have an option/setting applied that relates to: Minimum password ageMaximum password ageLockout thresholdLockout durationThanksAshok B
Hello,We currently have an active encryption subscription. I would like to configure on catalog item so that specific variables are encrypted for all users, except members of the assignment group. Scenario: When a Request Item (RITM) is assigned to t...
I have a story that I have multiple update sets for, 7 to be exact. When it comes time to retrieve and commit these to PROD, I'd prefer to not have to commit these individually, although I can. I have read many articles where batching the update se...
I am trying to create a catalog item which creates a task where the user is assigned to the ad group requested automatically. How can I achieve that automation? I created the following action:(function execute(inputs, outputs) { try { // ...
I want to add 'Add to cart' functionality on the 'CSP' portal for the order management just similar like catalog items on the service portal. Currently i am not able to find any option or field to enable add to cart for the csp portal.I have also che...
I can trigger the Flow successfully (Attached screenshot)when any of the three fields change — the challenge is inside the Flow action:How do I check whether Work Notes changed vs Additional Comments vs Resolution Notes?What is the best pattern to up...
I need to copy attachment from RITM to sc_task.
The Incident trend Analyzer is throwing the output error as: I couldn't analyze as I didn't have the required resources.After retrain and adding incidents this is showing no error. the Trend Cluster model inside it is working "True" for version 3 w...
Hello, I have users with the timecard_user role. When they are in the TCP and try to open the form view, it doesn't open; it just dims the screen.However, users with the admin role can open the form view modal correctly. Do they need an additional ro...
Hi ExpertsI’m working on a ServiceNow integration project and need some guidance.I have a catalog item in ServiceNow that creates a user. The requirement is that when the catalog item is submitted, the data should automatically be sent to a SQL Serve...
I'm a bit confused about the "From" field on notifications. Per the documentation, it looks like I can just set it to any email address, but that seems off - surely I can't set up a notification to look like it came from mark@facebook.com - there mus...
Hello, Quick question. I was to create a pop-up window in KB articles that'll pop-up when I click on a word. Is it possible? I have basic knowledge of HTML, so I don't mind if it involves code.
Hi All, Few queries on IDR:1. Has anyone used IDR for CMDB Sync (does it work well and is there table list available)?2. Does it require ServiceNow personnel to activate it? We have TPSM license, so we should be entitled for Service bridge / IDR but ...
Hi Team, We have a requirement wherein there is a particular catalog item for which if a person clicks in Order Now button it should route to a custom page which we designed instead of generic com.glideapp.servicecatalog_checkout_view_v2.do?v=1&syspa...