How can I track the progress of a sprint in Service now? Is there a velocity or a burndown chart?
How can I track the progress of a sprint in Service now? Is there a velocity or a burndown chart?
Forum Posts
Want to save update set xml exported as an attachment
Hello friends, I have been using the "Export to XML" UI action on update set and now for some experimentational purpose I would like to save the XML to any of the ServiceNow record as an attachment. I had a look at the UI action "Export to XML" and f...
Dictionary Override concept
I have a table that extends another table.If I create a new field on the child table, I can mark it as mandatory in the dictionary and it works as expected.But if the field already exists on the parent table, I understand that I cannot modify the par...
Resolved! Hide/Display fields in the modal(g_modal.showFields) for Suspend ( HR case) and Suspend case( HR task) UI action in HR Agent workspace.
Hello, We have customized the UI page 'HR Suspend Dialog' which is being called from the 'Suspend' and 'Suspend case' UI action. As per the customization, Work notes field is NOT displayed always. It is displayed only when certain suspension reason i...
Resolved! More Information text on RP is not aligned properly
Hi Team, On the record producer the more information test is not aligned properly, can someone please suggest how can I fix the alignment issue.
Single currency for variable
Hi All, I need a help, in risk event two currency variable are there. single currency symbol but not globally change(don't accept other table field) which are using the currency field. just need for single table
Is there a way to check real time instance performance?
Is there any performance page/dashboard available to check when experiencing slowness? Something that would signal weak performance statistics during any sort of slowness/loading issues. There are times when only one user is experiencing issues and w...
Nested email layouts
Is it possible to nest email layouts to help organize standardized details for example:Request Opened has the layout Request Customer details (contains details from the requests) which has the layout Customer Facing (which has the branding)I would li...
How to pull RAM and Processor Information in ServiceNow though sg Intune integration
I need to know how to pull the end user device information like RAM, PROCESSOR using service graph connector plugin in ServiceNow.Any alternate approaches are also fine, in advance, Thanks!
Getting Customers Off the Ground with Knowledge Management: What Actually Works
Getting Customers Off the Ground with Knowledge Management: What Actually Works After working with customers across industries and maturity levels, one thing is consistent:Knowledge Management doesn’t fail because of missing features. It fails becaus...
Resolved! How to create report from User Subscription("user_has_subscription") table
I want to create a report that compiles information on how much Subscription is being used by department.I tried to create report from User Subscription("user_has_subscription") table, but report couldn't create by ACL.In addition, I checked whether ...
Created a taxonomy and added it to the portal but its not showing in portal
I have created a new taxonomy and added it to the portal. But it is not reflecting in the portal .
HRSD playbook experience help
Hi everyone! I’m looking at the OOTB Onboarding HR case in HR Agent Workspace. In the playbook, I can see both HR Tasks and child HR Cases displayed as part of the lifecycle.In my client’s instance, the playbook only shows HR Tasks - the child HR Ca...
Discussion: Governance-first end-to-end automation for ServiceNow delivery (seeking feedback)
Hi everyone,I wanted to share governance patterns that may help teams exploring end-to-end automation for ServiceNow delivery (not a sales post).Disclosure: I’m affiliated with Humanize (we built this). I’m posting to get practitioner feedback.Scope ...
