I have my issue record under policy & compliance. I opened a record and found that it's showing sent emails unrelated to that record. And there are many such emails in the activity stream of that record. I checked on the sys_email table business rule...
We currently have META as a field for all of our knowledge base templates. We would like to be able to 1. Make Meta mandatory and 2. Be able to update the META field without having to check out the article. I have not found anything specific to this....
Hello,Does anyone know, how can disable the attachment encryption on the specific portal, as we have few of them that are customised.The users that are using the portal get the pop up to upload and encrypt and upload without encrypt. I dont want that...
My current Knowledge base Publish workflow and retire workflow are referring to workflows in workflow editor I want to change them to refer to "Flow". Is there a method that I can configure so that the fields refer to flow in flow designer? or the c...
Hello community, I am trying to create a script for workspace navigation, but it is not working specifically in a Xanadu environment. I tested the same script in a Washington DC environment and it worked correctly. For testing, the script is just mea...
I took this several years ago when I became the catalog admin. Now I'm turning it over to someone else and I'm trying to find him some good training.
Hello, I am unable to remove individual items from cart. I have gone through 'large_shopping_cart_v2.html' and compared code online for function c.removeItem and did not seem to have any discrepancy.What else could be the reason for this, please sugg...
Hi,I’d like to categorize and cluster user queries within NowAssist (Portal & Virtual Agent) to generate reports and dashboards for better insights.Please provide a detailed step-by-step guide to achieve this.
Is it possible to test some of the itsm ai features on a PDI like case summarisation
Hi Team,Currently we are experiencing ATF Scripts failures (around 37%) related to Custom UI and Page inspector.Custom UI has been working for us since Washington release and post Zurich upgrade these scripts are failing. More importantly, the relea...
I created a new company, and a test company, neither of them show up in the 'Company' field of a Hardware record or 'Manufacturer' field of an asset. Both of those fields have 'CanonicalFilter' set as the reference qualifier which is looking at Data ...
I'm unable to highlight a field in a list view. Note, this is a scoped application, although I thought that shouldn't make a difference. I used the Highlighted Values form. See below. My target field is named "status", which is a choice field typ...
Our user's don't have the option go to their List Control and select different Views. What setting do I need to update so get "Views" to display under List Controls? Screen shots show my view showing Views and other users not showing it.
when i use template List page to make a page in uibuilder Can someone tell me how to solve this bug? I have looked at the parameters and the template should have been used correctly. I don't know why clicking on the list cannot change the browser...
Why can't I change Flow designer to run as System? I have this flow Run as User who initiates session but need to change this. I checked documentation and I should be able to change it like in this screenshot: But I don't have the option.... Also t...
