Add Header & footer to a knowledge article custom template in Zurich

How to add Add Header & footer & Link  into a knowledge article custom template in Zurich 

Relation between Install Status, Operational Status and Hardware Status in CMDB_CI table.

Hello,I am trying to understand who the following fields are updated in ServiceNow:- Install Status- Operational Status- Hardware statusMy questions:1. How are these fields updated(Discovery, integrations, manual, etc.)?2.Is there any default depende...

Universal Request Services Usage/Setup Help

I am hoping the community can help with what can be a common scenario for an organization. Universal Request and its functionality seem like it should be the answer, but it feels like it blocks intuitive usage and negates efficiency in some scenarios...

Flow based Application update in ServiceNow

Hi all,Just wanted to share a pattern I’ve been using for automating application  updates with Flows.There are lots of ways to handle this, but this has worked well for me so far — curious to hear how others are approaching this. The two most importa...

How to differentiate between CSM and ITSM roles in Subscription Management

Hi, since Quebec, ServiceNow has "enhanced" the Subscription Management module.The thing is that now its not usable in our scenario:- We have both CSM and ITSM licenses, lets say 200 CSM and 400 ITSM.- ITSM is as per new licensing part of CSM, so a C...

Now assist adoption feedback - filtering by department

I've created a copy of the Now Assist Adoption dashboard and added a department filter, but I was only able to apply this filter to usage reports. The filter isn't applied to feedback reports — is it possible to add department filtering to feedback r...

Is it possible to build the condition builder in Portal?

Hello talents,Is it possible to build something like the 'condition' field type in Portal?Something like this   Thank you so much!

Increase Agent Presence Timeout.

Hi Everyone,  Please guide on how to increase time out for agent presence .We are using advanced work assignment. Currently when agent workspace is closed and the agent is working outside of agent workspace on native platform , after 10 mits the agen...

Scanning for KBA non compliance with WCAG 2.1

Hello,I found an article on creating templates that are Accessibility friendly, however, I'm wondering if there's such a tool in ServiceNow that can scan KBA module for noncompliance of articles already published. I know our platform underwent an upg...

Can we change the reference table in a reference variable, based on a select box variable's value?

Work Notes and Additional Comments in Agent Workspace - how to hide in form?

Hi all, I have "Work notes" and "Additional Comments" in Workspace view for incident and these two fields are also visible in the "middle" section of the Agent workspace form where you see the Activities.  If I remove the fields from the view or hide...

Restrict ServiceNow API access to a VPN or IP range

I discovered that when the Table API ACL (OOTB) is disabled, any local user can make API calls depending on their roles.I enabled the ACL and now the local user also needs the "snc_platform_rest_api_access" role, plus the table roles, to access the T...

sn_km_api, can't get results back. Anyone have anymore info on this API or KBPortalServiceImpl

Background: We are testing connecting CoPilot with ServiceNow, to allow users to ask it questions and to have it respond with information from our knowledgebase. Following most of the steps here: https://www.matthewdevaney.com/copilot-studio-servicen...