Bots as CIs in the CMDB

bnick · ‎05-03-2019

Hi,

We hare having discussions on Bots and if they should be CIs in the CMDB and if so what type of CI. I was wondering if anyone is tracking Bots as CIs and if so what CI class/table did you put the Bots into?

I am thinking of these as application CIs.

Any input on this topic is appreciated.

Thanks,

Brian

DaveHertel · ‎05-03-2019

Hi -- The decision should be driven by business priorities/needs. Why does business need them in CMDB? Will they be leveraged by ITIL processes? (incident, change, whatever....) Who is going to maintain them? How/Why? The point is think about the business drivers and long term sustainability.... then the answer should be driven from those outcomes. My 2 cents!

Hope this helps?

View solution in original post

Johannes · ‎09-09-2022

I believe this would be the appropriate class:

Base Robot

[cmdb_ci_base_rpa_robot]

Contains the details of a software agent that runs a bot process.

Installed with Automation Center:
https://docs.servicenow.com/en-US/bundle/tokyo-application-development/page/product/automation-center/reference/components-installed-with-automation-center.html