Business rules not executing on extended table in domain separated instance

[Suggy]

Below TWO scenario is on DOMAIN separated instance:

case 1 - I have created a BR on task table, and it works fine on INC/PRB table also.

case 2 - Created similar BR on CMDB_CI table, but the BR is not getting executed on any of the child table ex - on windows table.

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case 3 - Replicated 'case 2' on a single tenant instance (non-domain separated instance) and the BR works fine.

What is wring with case 2 on domain separated instance?

[Allen Andreas]

Hello,

Please see if this support article will assist you: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0755151

Please mark reply as Helpful/Correct, if applicable. Thanks!

[Suggy]

Hi @Allen Andreas  I had already checked that, but that is a different scenario.

[Allen Andreas]

Hi,

Alright. Is the parent cmdb_ci business rule created in the TOP domain and global?

Can you give more information as to the settings you've used, etc.

You haven't really provided much other information at this point.

Please mark reply as Helpful/Correct, if applicable. Thanks!

[Suggy]

Hi @Allen Andreas The BR is created in TOP domain on CMDB_CI table and this BR is not getting executed on any of its child tables like Hardware/Server tables etc.

Same thing works fine on standalone instance.