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Access issue in AI Agent Studio after plugin updates

varunagarwal83
Tera Expert

While creating and executing an AI agent in Agent Studio, I initially received the message: “Sorry, there was some problem at my end.” To resolve this, I updated the AI Agent–related plugins in our instance. After the updates, I’m now encountering “Security constraints prevent access to requested page.”

My user has the following roles assigned: sn_aia.admin, admin, canvas_user, agent_workspace_user, and workspace_user.

Could you please help investigate and advise on the required configuration or ACL/role adjustments so I can access Agent Studio and run agents successfully?

1 REPLY 1

Shivam Sarawagi
ServiceNow Employee