Can an order guide be created to call multiple

[brkelly]

I am still new to ServiceNow and I have yet to see certain things that seem needed for Catalog items.   They seem pretty basic but maybe they aren't.

Can an order guide be created to call multiple

• Software Request Item (single item called multiple times)
• Managed Documents (single item called multiple times)   [request to create-update document?]
• Record Producer (single item called multiple times)

This would be used for two different guides.

1. The first is a standard Software request guide, where various software titles are being requested.
2. The second is where a piece of software is being registered with documents, model updates and a specific set of forms are related to document other information.

[Brad Tilton]

Hi Brian,

The short answer is that an order guide can only include catalog items (no record producers) and can only include an item one time.

If you need to do something like order the same item twice you could create a record producer that does it through a script or something like that.

[brkelly]

I found a video where an order guide calls an order guide... but that seems a bit wrong... your opinion?   Order guides calling order guides in ServiceNow - YouTube  

Could you create a button, to start another request item for the same item within the item?   Software request RITM, calls a new Software Request RITM kind of thing with a UI Action?

Thank you so much for your response Brad.

Brian

[Brad Tilton]

You can add something to the cart, change a value, and then add it to the cart again. That's really the easiest way for multiple requests.