Resolved! keyword search functionality is not working in the custom table
keyword search functionality is not working in the custom table
Forum Posts
Unable to change the owner of the Document in the list view(dms_document)
We have a managed document in our platform and the owner who created it has left the organisation.Am trying the update the owner but operation is not allowed. The owner field is only visible in list view and edit option is not available. It is not gr...
Get Assessment Metric Image Attachment in Email Notification Script?
Hello, I am trying to get the attached assessment metric images within asmt_metric_list.The usecase is that a user fills out a survey after their ticket has been closed. They can select a variety of image emojis describing how they feel. I would like...
Is it possible to trigger a ProductOrder for a different Product offering from another Product Order
Hi All, Is it possible to trigger a ProductOrder for a different Product offering from another Product Order? We have a requirement to spawn a Product offer of a different Product offering from the Product Order that we are implementing. Also will th...
Advanced Work asssignment using Service Operations Workspace
Hi All, Have a query, We were trying to configure Advanced work assignment AWA to route the requests to particular set of agents based on the skills. But, it was observed that, even after setting the maximum universal capacity for agents, AWA is kee...
Flow Designer - How to close RITM/REQ after changing approval record to "no longer required"
Good morning, I have a request to establish a flow that can close any open RITMs that remain unapproved by the customers supervisor for more than 30 days. In other words, I am trying to close any RITM that has been opened for more than 30 days if the...
Unable to create MS Teams from Office 365 group
I am attempting to use Flow Designer and the Create Team action to create a new MS Team from an Office 365 group. The flow is failing and returning the error message "User is not an owner to perform migration of this Group to Team". I can successful...
Integrate TRM datamart with ServiceNow IRM
Hi Team, If anyone has worked on or has insights related to TRM Datamart - ServiceNow IRM Integration, kindly share the technical approach or any documentation you followed during the implementation process. Your input would be greatly appreciated. T...
keyword search functionality is not working in the custom table
keyword search functionality is not working in the custom tableSolution: 1. Enable Text Indexing for the Table:When keyword search doesn't work on custom tables. We needs to index the text fields of our table to make them searchable.Steps:Navigate to...
Security Center Thresholds Notification is not triggered
Hi,for test purposes, I have added a threshold to “Impersonations” in the Security Center that should be triggered if there is more than 1 impersonation. However, no event is triggered and the mail is never sent. I have also tried it with other Secur...
Add custom colours to a donut in performance analytics
How do I add specific colours to this donut. I want offline to be red, away to be orange and available to be green .
line managers for pending approvals for before 3days,then approval will go line
sends reminder to line managers for pending approvals for before 3days,then approval will go line manager's manager which we are going to implement. i need script correction pls var app = new GlideRecord("sysapproval_approver");app.addEncodedQuery(...
Ai Agent
HiWhat is retrieval-augmented generation tool(RAG) in AI Agent tools? please someone explain clearlyThanks in advance
State Transition Issues - Entry/Exit conditions not Triggering & Missing OOB Business Rule
Hi,I'm encountering problem with state Transition where:1. Entry/Exit conditions are configured but not triggering (no error in logs)2. State Transition Documentation mention 2 OOB Business Rule(Set the display value for state and Set the table to pi...
Resolved! How to use if condition for Lookup Multiple choice variable in flow designer
Hi, I have multi choice variable in my catalog item which is displaying data from a referenced table. I want to use if condition based on the values selected and perform the next steps.But, when I use if condition in flow designer for the same variab...
