Can't created Standard Change Request via Flow Designer

[Hyohyeon Kim]

Hi Experts

I've try to create Standard Change Request via Flow Designer, but change type is ignored.

1. try to [Create Record] action & Result

2. try to [Create Standard Change Request] action & Result

3. Custom Action with script

Result of 3.

is any idea create Standard Change Request with Flow Designer? (hopefully with standard chagne template)

[Mahak2]

Hello Can you please use the OOTB Action"Create Standard change" under ITSM Spoke.

Through that we can easily create Standard Change.

Let me know if you have any other queries.

Please mark my response as helpful/Correct if it solved your query.

Thanks

[Hyohyeon Kim]

Hi Mahak

I've tried OOTB Action (#2 above) but it does not work. Am I missed something?

Thanks

[Hyohyeon Kim · Accepted solution]

This issue was resolved internally. I found that I could create a Standard Change Request by creating a custom action like the one below.

(function execute(inputs, outputs) {
  var chg = new GlideRecord("change_request");
  var chg_model = new GlideRecord('chg_model');
  chg_model.get('name', 'Standard');

  chg.initialize();
  chg.applyTemplate(inputs.parameter);
  chg.chg_model = chg_model.sys_id;
  chg.insert();
  outputs.variable = chg
})(inputs, outputs);

[Brian Luchies3]

If you need to create a Standard Change from Flow designer use the action "Create Record".  It will go to Normal if you only set the type to "Standard" but if you set "Type" AND "Model" then it will be a standard change and you can set the Standard Change Template version field to your Standard Change Template and bam! 

Hope this helps all who are trying this!