Can we create a knowledge base NOT accessible to admins and ONLY accessible to a custom role?

Taranjeet Singh
Giga Expert

Can we create a knowledge base NOT accessible to admins and ONLY accessible to a custom role? The requirement is to create a secure knowledge base accessible only to a certain number of non-admin users.

1 REPLY 1

Kieran Anson
Kilo Patron

Hi @Taranjeet Singh this capability is known as a scoped knowledge base, it covers the requirement of hiding data from system administrators. Scoped knowledge bases (servicenow.com)