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Can we create a knowledge base NOT accessible to admins and ONLY accessible to a custom role?

Community Alums
Not applicable

Can we create a knowledge base NOT accessible to admins and ONLY accessible to a custom role? The requirement is to create a secure knowledge base accessible only to a certain number of non-admin users.

1 REPLY 1

Kieran Anson
Kilo Patron

Hi @Community Alums this capability is known as a scoped knowledge base, it covers the requirement of hiding data from system administrators. Scoped knowledge bases (servicenow.com)