Can we uninstall a plugin in ServiceNow

[Linda_G]

Good morning, is there a way to uninstall a plugin from our environment?  The previous developer of our platform installed ITBM and took it all the way to production.  We are not licensed for this and we are not using it, I'd like to remove it and all of the configurations/customizations that were done to it, from our environments.  Is this possible?

[Mark Roethof · Accepted solution]

Hi there,

No you can't uninstall a plugin.

If it concerns a non-prod instance, you could have the instance wiped or refreshed from a clone from a higher instance that has not got that plugin. 

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020-2022 ServiceNow Community MVP
2020-2022 ServiceNow Developer MVP

---

LinkedIn
Community article, blog, video list

[Linda_G]

Unfortunately, it was taken all the way to our production environment, so it's across the board.

[Mark Roethof]

That's a shame 😞

Have you contacted your ServiceNow account manager for advise?

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020-2022 ServiceNow Community MVP
2020-2022 ServiceNow Developer MVP

---

LinkedIn
Community article, blog, video list

[Linda_G]

I will have to reach out to see what they say.  Thanks for your assistance.