Can you help me answer this CSA question?

[diegocham]

What controls the publishing and retiring process for knowledge articles?

· A. Approval Policies

· B. Approval Definitions

· C. Workflow Designer

· D. Workflows

· E. State Lifecycle

[Aniket Chavan]

Hello @diegocham ,

Just wanted to check in to see if my earlier response helped you out or if you're still facing any issues. If your query is resolved, it would be great if you could mark my reply as helpful and accept it as the solution — that way it can also benefit others who come across the thread later.😊

Also, if you found any other responses helpful, feel free to mark those as helpful too. You can even accept multiple solutions if they contributed to resolving your issue.

Let me know if you need anything else!

Best regards,
Aniket Chavan
🏆 ServiceNow MVP 2025 | 🌟 ServiceNow Rising Star 2024

[kkm_23]

Hi there

Option D. workflows ..is the correct answer here

[prerna_sh]

Hi @diegocham 

"Workflow" is the correct answer.
The publishing and retirement processes for knowledge articles are entirely managed through workflows.

If my response solves your query, please marked helpful by selecting Accept as Solution and Helpful. 
Regards,
Prerna

[Ehab Pilloor]

Hi @diegocham,

Answer id D. Workflows. 

Regards,

Ehab Pilloor

[Bhanu Bajpai]

Hi @diegocham 

Correct Answer is : D

The publishing and retiring process for knowledge articles is manage by the Workflows.

Thanks,

Bhanu.