Can you use the same categories for multiple knowledge bases?

KristinaB · ‎08-24-2016

We are building multiple knowledge bases for our organization and for standardization, we are using the exact same categories. We've run into an issue where when searching the kbase, those categories are appearing multiple times on the search window. I'm thinking that these categories all have a unique ID. Is there anyway to show these categories only once and have it display the articles in a contains this category instead of this IS this category? This is going to be confusing when we role out service portal in a few months. Hope this makes sense

servicenowkevin · ‎08-24-2016

Your question does make sense, but I don't believe there's a way to do that currently. It's something that other customers have brought up before and I think saruppaul has it on his list of improvements to make to the knowledge base in future releases. He can correct me if I'm wrong.

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jwhalen · ‎04-23-2023

We are experiencing the same issue and wondered if anyone has hit on anything useful and sustainable as a solution.

Michael QCKM · ‎05-08-2023

I've been asking for this for 7 years.

mbm · ‎06-10-2024

Same issue I' running in....any new feedback?

mathieu_brule · ‎08-29-2024

I'm actually facing the same requirement, could we have at least an answer concerning this requirement handling (or not) ?