Cancel Request UI Button

Anna L · ‎06-26-2016

Is it viable to have Cancel Request UI Button on Task form and Request Item form and once the user clicks the button, a message should popup as a warning. How would you do it? Any suggestions?

Abhinay Erra · ‎06-26-2016

You will have to add a client side code to UI action. I have just added the popup message to the OOB UI action 'Cancel request'

Here is the script for that

function cancelRequest(){

var submitFlag= confirm("If you cancel request, workflow will be stopped");

if(!submitFlag){

return false; //Abort submission

}

//Call the UI Action and skip the 'onclick' function

gsftSubmit(null, g_form.getFormElement(), 'cancel_request'); //MUST call the 'Action name' set in this UI Action

}

//Code that runs without 'onclick'

//Ensure call to server-side function with no browser errors

if(typeof window == 'undefined')

runBusRuleCode();

//Server-side function

function runBusRuleCode(){

current.request_state = 'closed_cancelled';

current.update();

new UIActionUtils().approvalsNoLongerRequired(current.sys_id);

}

This link will be helpful on how to write both client side and server side code in a single UI action

Client & Server Code in One UI Action - ServiceNow Guru

Thanks,

Abhinay

PS: Hit like, Helpful or Correct depending on the impact of the response

View solution in original post

Manik · ‎06-26-2016

Hi,

You can create UI Action on Task form by using the following link:

UI Actions - ServiceNow Wiki

In UI Action you can script using a Glide Dialog Window for displaying a popup with warning message required in a UI Page, for reference you can use below link:

Displaying a Custom Dialog - ServiceNow Wiki

You can also create a Client Side UI Action and display the warning message using a alert statement if you don't want to use a dialog window.

Please let me know if it answers your question and helps.

Thanks,

Manik

PS - Please mark correct, helpful and like if applicable.

Anna L · ‎06-26-2016

Hi Manik,

Thanks. I am not very good in scripting. Can you guide me how would I accomplish this?

Abhinay Erra · ‎06-26-2016

Hi,

What is your use case here other than popup message?

Thanks,

Abhinay

PS: Hit like, Helpful or Correct depending on the impact of the response

Anna L · ‎06-26-2016

The use case, if for some reason, the itil user says task cannot be completed and want to cancel the request completely, they should have a UI button to do so. When they do, a popup message should be there to say them "if you cancel request, workflow will be stopped"