Hi, We have use "Activity stream @ notification" for emails to be triggered when user is mentioned using @ in the comments, i want to use a condition so that when caller is mentioned using "@" on comments, they should only receive updated notfication...
I'm trying to understand proxy servers and servicenow. I stumbled on this page around setting up a basic proxy setup https://docs.servicenow.com/bundle/helsinki-platform-administration/page/administer/import-sets/reference/r_BasicProxySetup.html If I...
Hello, On the problem table there is a field called known error which is true/false. I am trying to set this for records where a Knowledge Article was created in the KE Knowledge Base. Any assistance would be appreciated. Thanks! var knowledge = ...
Hi All, I am trying to find the name of the workflow where this scripts have used some keywords.Im referring to Searching the script field(s) of workflow activities this post to give you a fair idea what im looking for.
Hi Guys, need your help. I have a custom table(u_numbers_test) and a custom field (u_number) to manage record numbering. Set as follows: u_number dictionary default value set as follows: This works fine, and each time I insert a new record from t...
Hi, I have only given access to service portal to my users and have not given them itil role but still users after they click on 'back' twice in the service portal are able to reach the backend servicenow.How to stop this?
I have an jdbc connection that pulls in about 8000 records, I want to process all that are not duplicates. I have a serial number field, I would like to not even write the duplicated to my import set table. Is this possible in an onbefore script? Tha...
I am trying to give a user the ability to delete a knowledge article and I was wondering what role allows this without giving the user full system admin rights? Thank you,Giang
Hi Guys, Is there a way to automatically clear the shopping cart after a certain period of time? Thanks in advance,
Hello, As the title states - how do I add existing UI Form Sections to a form? I would like to add the Business Case, Dates, Financials, Notes, etc. form sections that came with the Kingston upgrade into our Project form. However, when I navigate to ...
Hi,We are planning to integrate Service-now with Oracle cloud database. Is it possible using Web service? or MID Server? Please let me know what will be the possible and best approach to use for the integration. I also need to know, can we integrate ...
I've seen this topic in the community a lot, but no straight answers on how to accomplish this.I have two variables in a Service Catalog item that I need to copy to a field in the Request (sc_request). Is this possible? I've tried writing a Busin...
Hi,Can anyone suggest; how How to set default filter for relationships under Configuration Item?
Hi All,In my environment i created two knowledge bases i.e 1. known error knowledge base 2. Incident knowledge baseI updated default knowledge base for Known error via this properties ...glide.knowman.task_kbknown error knowledge base working fine ...
I'm looking at the OOB "Number of open incidents" indicator that is used by quite a few widgets. This has the checkbox "Show real-time score" checked.However, when I go to the OOB PA dashboards, it's not showing me anything for today (see screen shot...