I just want to clarify if the roles within Servicenow that are attributed to the 'Global'' application actually consume a license. I raised a Hi ticket regarding subscription management previously and they sent me to https://hi.service-now.com/kb_vie...
Hi All, Hope everyone is staying safe. I am seeing the business duration of RITM having blank values. How can I get these values. And I am leaner of Service-now. I wish to know that, how the process works like closing the catalog tasks will close the...
I want to implement whatever implemented in work notes list for the incident in my custom application's table. Appreciate any link or where to check in the system how it is implemented in servicenow. It also would help same to know how it is impleme...
Firstly, I created a table and some fields. Such as: table: table1，field1: title(String), field2: body(String), field3: file(File Attachment).... And the type of field3 is File Attachment. Secondly, I wanted to create a UI policy that sets the field...
I have a couple of Reference Fields.If I click on the look up icon I want the data to be populated depending on some filters or query..and every user can see data depending on his category. Ex.The caller field must show the data as per the logged in ...
Hi thanks in adv,How to get child table field into parent table.Eg: parent table is cmdb_ci table and child table is cmdb_ci_server.the field classification is present in cmdb_ci_server table but i want to get that filed into parent table cmdb_ci tab...
I have a record producer has 6 container . I'm able to collapse all the container when catalog onLoad with the below script.Catalog Client scriptOnLoadsetCollapseAllIcons('collapse', '');expandCollapseAllSets(false);BUT user wants to expand the first...
We have create some tables that are extended from task. This was done incorrectly and I want to extend it from sys_metadata (Application File) to be included in our application. The data is a part of our core application code and needs to be migrat...
When attempting to order a custom cart with the below code (within the Server Script of a Service Portal widget), ServiceNow seems to be creating a new DEFAULT cart automatically. cartJS = new sn_sc.CartJS("test");/* Add catalog item to cart here */v...
Any idea how virtual agent can be configured on now mobile app? This is working for demo account but not for my personal dev account? Thanks Sudhir
Goal: I want to split value in string field (u_text) into Short Description field (The value in u_text is usually two words i.e full name such as First Last). This means the value in the Short Description field should become First.Last. I am trying t...
I am creating custom application in Studio with table that have category/subcategory fields that mimic incident where they save string but populate the values in drop box and subcategory has specific values based on the subcategory. To perform above,...
Hi folks, I need to write a gliderecord that check all items with a backslah in them, has someone tried that? Let us say for example my string is var str = 'EU\DIR'; how can I check if this string has \ in it? I have tried using rRegExp but it s...
So I have created an Reopen Incident widget based largely on the Resolve Incident widget from ServiceNow Elite (http://www.servicenowelite.com/blog/2017/5/12/service-portal-resolve-incident-button ). It's basically doing the same thing, except it s...
Hello Community, I'm hoping someone can help me with an issue I am having. I created two new Catalog Items. After creating these items, I then created a new Catalog named Marketing and a Category named Marketing Materials. However, when I go to th...
