We have Azure AD and have provisioned ServiceNow through the Azure portal. We're in the middle of syncing all our attributes into ServiceNow (so syncing is working), but we can't find a way to import any user's manager, it doesn't seem to be an att...
1. Does using the underscore character ( _ ) make a difference when entering search terms in the Meta field on the knowledge form?For example does: reset_SAP_password provide a different search relevancy score as compared to simply en...
This article indicates that you can use wildcards (* for multiple characters, % for single characters) when searching lists, but it doesn't seem to work. For example, if I want to find all servers in the CMDB where the Name is pi%w001 (so pipw001, pi...
Hi, I am currently creating a catalog request to have our users request access to a ServiceNow assignment group through a form on the catalog and add this to their ServiceNow user account. I don't know what activity I can use in a workflow to automa...
Hello all, I have a lookup multi select that displays one or more choices (dependent upon the number of values returned by the ref qualifier). It appears that the first of the values returned is the default. Is there a way to do this so that there ...
I am looking for a way (Best practices) to relate all the physical servers and devices to the Rack table. I have the racks defined in cmdb_ci_rack and wanted to import new and existing servers, chassis and switches, from cmdb_ci but I don't want to m...
I'm creating a catalog item and am using a list collector field to select people from the User (sys_user) table. When I have used Lists on other records such as a change request, you unlock the field, select the users from the list lookup and t...
Hi, At the ServicePortal, we want to create a more advanced "add attachment" functionality to a Record Producer or an Item-form.As a standard, the users use the "paper clip" to add an attachment. But when entering the ServiceNow Hi-portal I noticed t...
Hi All, I had a recent discussion with my client where he was looking for localization for Knowledge management piece. The query which he had was something like this "I have my service desk agents/users around the world covering 10 languages, if i...
Trying to create a new "Asset-CI Install Status mapping". I get this message: As I see it, I can't add this record since there already is a state and substate for the Asset, but I can't edit the existing one, meaning I can't create my new state. ...
ServiceNow Knowledge Management has a canned report called "Knowledge Use." I run it and look at it every week, but it is not at all clear to me what triggers a knowledge interaction being added to this table, especially since in most cases the value...
Hi, how can i execute a JAR file that is located in the MID server? Below is the code that i ran with Background Script: var jspr = new JavascriptProbe('testmidserver'); jspr.setName('testMIDServer'); jspr.setJavascript("var doSomething = new Pack...
Hi, We are starting to create a new portal within a Scoped application in Kingston, and hitting some blocks right way. When we clone OOB widgets like "Data table" and try to use in our pages, we are getting many errors like "GlideDescriptor is not al...
We have multiple sources updating our CMDB and we use fqdn as an identifier entry to avoid duplicates. When CIs are decommissioned, we do not want to delete the records from CMDB since the incident/change/problem records may have references to these ...
Hi,I need a way to prevent a knowledge article's attachments from displaying in the search results. Example:With the article's 3 attachments, the search results screen is way enlarged and a bit ugly.I've messed around with each of the kb_knowledge ta...
