Hi , I have a requirement to add the "Print" button on the Service portal page if any user opens his requests he should get a print button on the top of the page and when he clicks on the print button he should be able to print all his request de...
Hello dear Community, Our client's Case Management process requires Agents to provide an update type for any updates they do to a Case. We have supported this functionality by adding a select box with the update types. In the IT Expert Interface this...
Hi I have a requirement to get a Text box displayed when an Checkbox is selected how can i achieve this in service catalog T
Hello friends, I was testing the Identification payload against the cmdb_ci_win_server table which has below identifier entries: 1. Serial number against cmdb_serial_number 2. host_name against cmdb-ci-win_server. 3. fqdn against the cmdb_ci_win_ser...
I have a custom choice in the sc_task if that choice is selected the workflow is stopping if the task state is change to closed cancelled(custom choice) I have created a BR on sc_task to start the work flow again i have used Workflow().broadcastEven...
Hi Everyone, I have a doubt that, when I want to populate Manager, Department, Title or some other fields depending on some reference field( which is referring to user table), why can't we use Dot-walking instead of GlideAjax. For example I have a Re...
Hello there. We have a few RITMs, Stage = Completed & State = Work in Progress. All Tasks are Closed Completed. How can you change the State = Completed if the option is greyed out please? Thank you.
Hi all, i have a situation where I should trigger FLOW for RITM within another RITM's flow. i have both flows created, when testing they both works. First flow runs correctly without errors, it gives positive feedback on creating second RITM, it rema...
Hi, How do I populate catalog variables on the RITM? I tried it by checking the Global checkbox on variables form to true but it isn't working. The variables tab is still empty.
Dear Folks, i have a requirement to Restrict "WRITE" access to the OOB Asset role. Can anyone suggest what will be the best way to achieve it . Thank you. Regards, Satya
I want to write a glide record query that looks at the created date only and not the time. Is it possible to parse out the time? The field type I'm using is a Date/Time field.
Hi There, I have written a business rule and have script (By clicking an Advance checkbox) in it. I have to send a notification based on some condition in script. hence I have written email notification separately but don't wanna trigger based on "ta...
I am new to Flow Designer. I created a catalog item that if approved will create a new Knowledge Base(create record action in Flow). There is an oob Business Rule that auto inserts the Can Read record(users with snc internal role). I have 2 other act...
Hi All, Can someone explain what the ID attribute on the "sys_translated" does and how to use it? Background; I want to translate specific variables on specific catalog items to a different language. The problem however is, those variables(question...
Hi all,I've seen several threads regarding this but none that pertain exactly to what I need. So here's my contribution:I have a short_description field on a custom table extended from task. I want to hide or remove the suggestion icon to the rig...
