case creation page

[preethigovi]

Hi Team,

How to configure additional fields in HR workspace case creation? Few fields like opened for description are getting disappeared and not sure why its happening.

[preethigovi]

@aneta_koleva , Its still using default view and we have all the fields in default view. On load we must see COE, Service, description, opened for, affected employee fields. Its strange its coming after selection of COE not on load. Also for few COE even those are not getting displayed.

see attached images

[Ankur Bawiskar]

@preethigovi 

It comes from this OOTB page "Case Creation Page 2.0"

I copied that and here you see different fields and you can see how they are configured and add your field

If my response helped please mark it correct and close the thread so that it benefits future readers.

[preethigovi]

yes @Ankur Bawiskar , But we didn't touch UI builder or made any changes. Just  used OOB as such. So there is no issue with UI builder.

[Ankur Bawiskar]

@preethigovi 

Seems somebody updated the fields here

💡 If my response helped, please mark it as correct ✔️ and close the thread 🔒 — this helps future readers find the solution faster! 🙏

[preethigovi]

Nope @Ankur Bawiskar , Its just employee fields that's come when we select the employee.