Case is created with channel as web and Transfer to agent as false

[sreeshsurendran]

Hey all,

I have a requirement to when a case is created with channel as web and Transfer to agent as false, it should wait for 24 hours. After the time is reached it should check the created and updated time, if it's greater than equal to 24 hours resolve the case else wait for another 24 hours from the updated time. This should run in a loop. The flow should end if the Transfer to agent becomes true.

[Ankur Bawiskar]

@sreeshsurendran 

so what did you start with and where are you stuck?

[sreeshsurendran]

@Ankur Bawiskar ,

I have tried the below flow, but not sure if it's going to work. Screenshot below.

[Ankur Bawiskar]

@sreeshsurendran 

why are you willing to run it in loop?

You simply wait till that time and close the case as per your requirement

[Ankur Bawiskar]

@sreeshsurendran 

Hope you are doing good.

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