catalog client script not working in service portal

[Thomas99]

Can someone please help!

I cant get this catalog client script working in service portal, however works fine in the native UI.

function onChange(control, oldValue, newValue, isLoading) {

    if (isLoading || newValue == '') {

        return;

    }

    var currentDate = new Date();

    var minStartDate = calculateMinStartDate(currentDate, 2);

    var startDateField = g_form.getControl('start_date'); // Replace 'start_date' with the actual field name

    var selectedStartDate = new Date(startDateField.value);

    if (selectedStartDate < minStartDate) {

        var message = 'Start date must be at least two business days from today';

            g_form.showErrorBox('start_date', message);

        startDateField.value = ''; // Clear the field

    }

    function calculateMinStartDate(currentDate, days) {

        // Add 'days' business days to the current date, excluding weekends

        var minDate = new Date(currentDate);

        while (days > 0) {

            minDate.setDate(minDate.getDate() + 1);

            if (minDate.getDay() !== 0 && minDate.getDay() !== 6) {

                days--;

            }

        }

        return minDate;

    }

}

[Shruti]

Hi,

g_form.getControl() does not work in Service portal

[Sagar Pagar]

Hi @Thomas99,

Yes I agree with @Shruti . g_form.getControl() will not work.

Can you try updating line as

var startDateField = g_form.getValue('start_date'); // Replace 'start_date' with the actual field name

If my response helps you resolve your issue. Kindly mark it as helpful & correct. It will be helpful to future readers! 👍🏻
Thanks,
Sagar Pagar

[Abhijeet_Pawar]

Hello @Thomas99 ,

Service Portal does not support all client scripting APIs that are available in the platform UI. The script you provided uses the g_form.getControl() method, which is not supported in Service Portal. 

1. Remove the line var startDateField = g_form.getControl('start_date'); because g_form.getControl() is not supported in Service Portal.

2. Replace startDateField.value with g_form.getValue('start_date') to get the value of the 'start_date' field.

3. Replace startDateField.value = ''; with g_form.setValue('start_date', ''); to clear the field.

Here's the modified script:

function onChange(control, oldValue, newValue, isLoading) {
if (isLoading || newValue == '') {
return;
}

var currentDate = new Date();
var minStartDate = calculateMinStartDate(currentDate, 2);

var selectedStartDate = new Date(g_form.getValue('start_date'));

if (selectedStartDate < minStartDate) {
var message = 'Start date must be at least two business days from today';
g_form.showErrorBox('start_date', message);
g_form.setValue('start_date', ''); // Clear the field
}

function calculateMinStartDate(currentDate, days) {
// Add 'days' business days to the current date, excluding weekends
var minDate = new Date(currentDate);
while (days > 0) {
minDate.setDate(minDate.getDate() + 1);
if (minDate.getDay() !== 0 && minDate.getDay() !== 6) {
days--;
}
}
return minDate;
}
}

If my response helps you resolve your issue. Kindly mark it as helpful & correct. It will be helpful to future readers! 

Thanks and Regards,
Abhijeet Pawar.

[Thomas99]

Thank you Abhiijeet. 

This works and the dates clear, however , I do not get the error on the field.