Change banner colour on login page

chooi · ‎05-01-2017

Hi All,

Can anyone tell me how I can change the banner colour on the login page on my Instanbul (U16) instance?

I changed the "Header background colour" in System Properties > Basic Configuration U16 to a lighter colour to match my dark coloured logo on banner.

I also changed the "Banner and list caption background colour" in System Properties > Basic Configuration to the same colour setting.

This new lighter colour works fine on the instance however when I logged out, the login page still show the old darker banner colour, which hides my logo.

I have tried clearing browser cache (Chrome and IE) and performed "cache.do" on the instance, but they did not change to the lighter colour on the login page.

I am using the System theme from System Settings on my instance.

Thanks in advance.

shloke04 · ‎05-01-2017

Hi,

Update the value of the property to the desired Value and refresh your Browser and Instance Cache to see the desired Result on Login Page as well:

https://instance.service-now.com/sys_properties.do?sys_id=7a8aab11ff2102007729ffffffffffb8&sysparm_v...

Replace "Instance" with your Instance Name.

Result:

It worked for me. Kindly test the same from your end too.

Hope this helps.Mark the answer as correct/helpful based on impact.

Regards,

Shloke

Hope this helps. Please mark the answer as correct/helpful based on impact.

Regards,
Shloke

View solution in original post

shloke04 · ‎05-03-2017

Can you clear the browser as well as instance cache memory and try again.

I tried in another personal instance of mine and it worked for me, have posted the screen shot alos for the login page above.

Regards,

Shloke

Hope this helps. Please mark the answer as correct/helpful based on impact.

Regards,
Shloke

chooi · ‎05-04-2017

Tried clearing instance and browser cache but it did not resolve issue.

When I change value in "Header background colour" field in System Properties > Basic Configuration U16, say to #FFFF00 i.e. yellow, it takes affect immediately on instance banner but when I logout, the colour does not apply on the login page banner.

lSurya 24 · ‎05-04-2017

Hello Teoh,

After changing the "Header background color" property. I am able to see the change in login page header. Initially, I also didn't see the effect but when I opened in another broswer. it is showing the selected color. Please open the login page from a different browser or in a different machine.

Thanks,

Surya Amara

PS: Hit like, Helpful or Correct depending on the impact of the response

chooi · ‎05-23-2017

Thanks for everyone's feedback. This appear to be a browser caching issue. When I tried another browser or start a new instance of current browser after changing the colour setting, the colour on login page was correct. Thanks again.

shloke04 · ‎05-23-2017

Glad to hear that! Would you mind marking my answer as correct and close this thread.

Regards,
Shloke

Hope this helps. Please mark the answer as correct/helpful based on impact.

Regards,
Shloke