My requirement is as per the request , need to have ui action named publish article , which is present in knowledge article table in form when the state is in pending retirement then author can publish article by clicking on publish article ui action...
Hi, I'm playing around with my PDI (got nothing better to do on weekend, yes I might have addiction to ServiceNow or something). I want configure SOW landing page components under Overview sub-page Pre-work: 1. I create dublicate variant of SOW landi...
Hi all, I am hoping for this awesome community to be able to help me with the following business requirement. Right now, we are only running one data certification, and it is against the Business Application table. I could see this expanding in the ...
Hi all, Has anyone had experience integrating Knowledge bases/knowledge management with on-premise data? These would be shared drives with tons of data in various formats (powerpoints, word docs, PDFs etc) that customers want to be able to query wi...
Does anyone know why the auto-populate tab would not be visable on the catalog item form?
I've added a question to a survey that requires an attachment to be uploaded.When I submit the completed survey I can find the answers to all the questions in the [asmt_metric_result] table but I can't find the file which was attached to the survey.I...
hi! We are looking to report on KBA view count categorized by certain user-input duration (i.e., we want to know the KBA view for KBA-123 within week 1 of October 2024 -- this is just an example). We know how to report on view count but so far cannot...
How do i connect to HP's API through ServiceNow to pull in asset warranty data.
Afternoon! I am lookign for some assistance with a record based issue. Whenever a record is selected from the demand list view, it opens the same demand record. This is regardless of the record number selected from the list. It is always the same de...
Modal windows is some times a nice feature to display data, but I always feel that the modal windows are too small to be user friendly... 1. Installing a new application via plugins... Just a tiny tiny modal windows and a massive scroll. 2. Advan...
Hello,I have a customer requirement to implement a custom application where end assessments will be shared with over 3000 users. Their responses will then need to be calculated to identify any gaps and findings. I'm not sure what the best solution is...
HelloI would like to know how I can trigger a Azure Logic App with an incoming Ticket by Service-Now.Is that possible? Or need I to run the Azure Logic App every 5 min. by searching new requests in the Service Now? SCENARIOWe want to have an AZURE Lo...
sla timer start after 3 days of working days and exclude sat and sun...i want to start the sla when short_description is sla timer and sla start after 3 working days.for example:-> if today is friday then sla will start on wednesday(it will not calcu...
Hi all, I have created one custom application (similar to service request) in this, I have created one workflow but it should run only when its triggered from business rule, it should not run when the ticket is created or updated in the custom applic...
In the Script Include KBKnowledge, I have copied and pasted the canRead: function(knowledgeGR) function from KBKnowledgeSNC because it seemed to be the function where I was finding the problem. Indeed, when I commented out various parts of the functi...
