Our company has a survey question that uses a dynamic reference to a value from our ticketing table. We are making some changes and re-wording this question so we no longer need the dynamic reference. Unfortunately, I cannot see how this value can b...
Hi! I would like to restrict a group of users to adding articles to only one specific category within a knowledge base. For example, I have created several categories in my knowledge base, one of which is called "Testing." I also created a User Crite...
Hello Team, Has anyone able to configure or enabled the function to send an email directly from a Disaster Recovery (DR) Plan within ServiceNow BCM? The sample steps are below but I cannot find this. I only see communication but there's no option for...
Hello,It seems ServiceNow changed how REST CORS rules are defined in Xanadu release and now it does not work anymore !!!I tried to define the rule with the new definition but it still does not work…. The response from ServiceNow does not include the ...
Is the position of the activity actions (like Mark Complete, Update...) configurable? Can we have them on top of the Activity's page?
Hi, I am trying to understand the platform impact for creating new schedules. We have different semaphores based on the Tasks like API_INT, AMB_SEND, DEFAULT, etc. My query is, which semaphore is used during Discovery process (Horizontal and Cloud Di...
Hi All,I am trying to create ADD button in related list. i was not found the add option in list control. can you please guide me to create the button. please find the Screenshot. only new and edit buttons are available in the list.
Hi Expert Can someone help me with script to copy attachment from incident to problem while creating. I am creating problem via UI action.
クライアントスクリプトでGlideAjaxを用いてスクリプトインクルードを呼び出したいのですが、うまく動作しません。ログも表示されないです。どうすれば正常に動作するでしょうか。 //Client Script function onLoad() { //Type appropriate comment here, and begin script below g_form.addInfoMessage('text'); var case_sysid = g_form.g...
I currently have an issue when a user is in Dark Theme they are unable to see scores that would otherwise be in black. I would like to have the SCORE color default to white if user has Dark Theme enabled. I used the attached UI script on my PDI (Xan...
Hi Everyone, I want to use client script to modify the rich text value in the Rich Text lanel type. Does anyone know how to implement it?
Is there an option to always force users to their portal? For example, if a user with the snc_external role tries to use the "instance.service-now.com/sn_customerservice_case_list.do" to bypass the portal, it will still be redirected to the portal. I...
Hi I created a copy of an OOTB business rule - Create controls running on Risk Identification [sn_risk_advanced_risk_identification] table. This BR was "Read only based on its protection policy", however i was able to create a copy of the same but no...
Hello,I have been trying to troubleshoot this issue, but I cannot figure this out. I'm thinking maybe it's a bug?I have a RP form, it it used to manage internal SN groups / group members. For the most part this works just fine.But, I run into an issu...
Hello, I am examining the sys_audit table, and I see many records with fieldname = "DELETED" { "fieldname": "DELETED", "reason": "", "sys_id": "<the_sys_id>", "newvalue": "DELETED", "...