change calendar .ICS File

reyservicenow · ‎04-13-2017

is there a way to change the .ics file created for change Requests to mark the calendar item as free instead of busy?

danzak · ‎04-14-2017

If your Notification is sending calendar invites, it likely uses a template
Email templates (like "change.calendar.integration") have the values of the ics file
You can copy that template and modify it as needed to add whatever properties you need
Outlook seems to use: X-MICROSOFT-CDO-BUSYSTATUS
You can try adding the following line to the calendar template that your notification is using:

X-MICROSOFT-CDO-BUSYSTATUS:FREE

See this post for a far more in-depth explanation than mine:

ServiceNow Calendar Invites

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reyservicenow · ‎04-17-2017

ok thanks i will try that and then mark answer as correct when tested working

reyservicenow · ‎04-21-2017

do you know if i just send that one email notification or calendar invite to myself? so i can test this in DEV? i don't want to turn on email servers then all the emails would go out... so now i am thinking how can i test just this one thing? any ideas?

any one else?

Thanks

danzak · ‎04-21-2017

The are a few things you can do here. The Email Properties page has a property "Send all email to this test email address (non-production testing)" and you can enter your email address. This will ensure any emails that do get sent at least only get sent to you. You can also clear out the emails on the system:

var grEmail = new GlideRecord('sys_email');

grEmail.query();

grEmail.deleteMultiple();

That should delete all emails on your system. If you don't want to delete them, you can change the state of any the "send-ready" email to "sent" or "send-ignored". This has a similar effect and you don't lose data.

I don't know any way around turning on those servers though. As a final check before turning on sending, go to sys_email.list and ensure there aren't any unsent emails. You'll want to ensure that your search filter isn't just for today, or you might miss some.

reyservicenow · ‎04-21-2017

well good idea danzak lets see what approach i will take to these suggestions and i will let you know... i think i will just delete all emails there in DEV instance so i wont have a change of sending any real emails out to the end user on accident.... thats my best bet. and just re-create the one i need. and have that one sent out to me. i don't want my email flooded

Thanks for the ideas

once i test i will mark as correct if the script modification worked or not. have a good weekend.

Tejaswi Gundu · ‎04-29-2025

Hi @danzak , Good day!

Do you have any idea on how to modify this template to send '.ics' file to Google Calendar instead of Outlook.

Please let me know, if you have any thoughts on that.

Thank you!