Changing the approver of the RITM, Flow is not moving forward to generate the task.It causing issues

[smiley4]

Hi,

We have an issue in ServiceNow. Due to absence of users managers, they are requesting to change the approver of the RITM's. After changing the approver, flow is not moving forward to execute the further steps i.e., generating task. When we check in the flow context, it is showing "waiting" at the approval stage.

Due this we are creating task manually and closing the task, RITM & request manually. we need to generate the task automatically after changing the approval.

Can anyone help me on this to find the solution. It will be very helpful.

Regards,

RaniGowri.

[Dr Atul G- LNG]

Hi @smiley4 

It will not move , as you change on the record and WF is already trigger and mapped. In this case you need to cancel it and raise it again, but before you do that, make sure, the manager has delegate set else same issue again.

[luffy3478]

Can you empty the Approval field and try?

[Josh Pirozzi]

Hi @smiley4,

We had a similar issue, and we resolved it by updating each Flow that has an Approval Step to account for:

1. The Individual or Group Approver
2. If the Approver is updated or a new one is added to the RITM.

See below for an example of our Approval Request Flow Step.

Hope this helps!

Josh Pirozzi

 

[luffy3478]

@Josh Pirozziwhat is logic inside the Manual Users?