Related tab keeps disappearing on incident form

[joshmorris]

Hi, as you can see in the video attached, when changing the state of my ticket the related tab will disappear and then will come back after saving it. Any ideas how to fix this would be appreciated.

[Rutuja Khalate]

Hello @joshmorris ,

When the Related Tab keeps disappearing on form, it is usually related to issues involving UI Policies, UI Actions, Form Layout, or Access Control Rules.

1. Look for UI policies where the Condition or Script is targeting the Related section.
2. Look for UI Actions and client scripts with Scripts that might manipulate the visibility of the Related section (such asg_form.setSectionDisplay()org_form.setVisible() or other commands).
3. Navigate to the Form Layout: Go to Incident > Form Layout. Ensure that the Related tab is listed in the layout. If it's missing, you'll need to add it back to the form.

Please mark this response as Helpful and Accept the solution if you it is helping you to resolve your query.👍

Thanks,
Rutuja K

[Manmaya Kumar S · Accepted solution]

Most probably there's an onChange client script acting on the state field, that uses g_form.setSectionDisplay function and because its only acting on the change of the state field, when we save it and reloads it, the section is getting back up again.

Check if there's anything like that and redo the logic.

Thanks!

[joshmorris]

Thank you that worked

[Manmaya Kumar S]

Can you please mark my solution as Helpful.
It would mean a lot to me.

Thanks!