Changing the approver of the RITM, Flow is not moving forward to generate the task.It causing issues

[smiley4]

Hi,

We have an issue in ServiceNow. Due to absence of users managers, they are requesting to change the approver of the RITM's. After changing the approver, flow is not moving forward to execute the further steps i.e., generating task. When we check in the flow context, it is showing "waiting" at the approval stage.

Due this we are creating task manually and closing the task, RITM & request manually. we need to generate the task automatically after changing the approval.

Can anyone help me on this to find the solution. It will be very helpful.

Regards,

RaniGowri.

[smiley4]

I have tried this, but it didn't resolve my issue☹️. Still not moving to next step after approved by the new approver.

[Josh Pirozzi]

When reviewing the Flow execution log, what is showing? Does the point in the Flow where things are getting hung up display 'Waiting' or is it showing 'error'?

[smiley4]

It is showing 'Waiting' when I open the flow context.

[Josh Pirozzi]

Could you provide a screenshot of your Flow with the steps?

[smiley4]

I have added the flow steps as you said.