Changing the approver of the RITM, Flow is not moving forward to generate the task.It causing issues

[smiley4]

Hi,

We have an issue in ServiceNow. Due to absence of users managers, they are requesting to change the approver of the RITM's. After changing the approver, flow is not moving forward to execute the further steps i.e., generating task. When we check in the flow context, it is showing "waiting" at the approval stage.

Due this we are creating task manually and closing the task, RITM & request manually. we need to generate the task automatically after changing the approval.

Can anyone help me on this to find the solution. It will be very helpful.

Regards,

RaniGowri.

[rachits16]

Hi Josh,

How we do that in workflow editor?

[srinivasanR5774]

Try to add a delay, before adding the next step.This should help the system reflect the state change