Clear Assigned To when Assignment Group is Change?

[John Vo1]

Is there any way to clear the "Assigned to:" when you change the "Assignment Group"?

I have seen a couple of times where for example the incident Assignment Group is set to Desktop Support — Houston and the assigned to is Joe, then I would set the incident Assignment Group to Desktop Architecture, hit save, and it would keep the Assigned to as Joe even though I am not in that group.

[Chuck Tomasi · Accepted solution]

Hi John,

Use an onChange client script on the Assignment Group field something like this:

function onChange(control, oldValue, newValue, isLoading, isTemplate) {

      if (isLoading)

                  return;

        g_form.setValue('assigned_to', '');

}

[John Vo1]

Thanks Chuck for your response on this.   Awesome once again.

[John Vo1]

Chuck,

What about on a TASK?   Can the Assigned To be empty if Assignment Group is change?

Thanks,

John

[Chuck Tomasi]

I'm not sure I understand the question/issue so I'll see if I can cover all bases...

That's up to you where you want to apply this client script. Remember, client scripts are inherited unless you specify otherwise. If you create a client script on Task (task), it will be used by incident, problem, change, and all other tables that are extended from task.

If you want to make the assignment group mandatory, just tell it.

function onChange(control, oldValue, newValue, isLoading, isTemplate) {

      if (isLoading)

                  return;

        g_form.setValue('assigned_to', '');

        g_form.setMandatory(assigned_to', true);

}