Restricting ability to send external emails from cases
HRSD - Currently on Washington working towards Xanadu - Anyone have success in limiting email functionality to only include internal email addresses and not any external addresses?
Forum Posts
Email Notifications
Hi, I set email notification for outages. I have a table with fixed size for this (800 x 200 px), with an image inside. When I use the preview function in ServiceNow notification everything is fine. But, sometimes, when I receive this notification in...
Resolved! Change short description to Titile
i have a requirement to change the short description label to Title when for a specific company.
How to populate task short description based on the catalog variable choice
I want to populate the task short description based on the choice value of the catalog item variable in a Flow Designer. Please guide
I wanted to hide the new button for change tasks under change request related lists for some states
I wanted to hide the new button for change tasks under change request related list and made modifications in list control and added the script in omit new condition but not sure why this is not working, Can you let me know if we have to do any config...
Email encryption for sending user credentials to personal email for onboarding
We have eliminated the S/MIME option as this would be very hard to manage with new hires. We have considered and tested using our company's SMTP server, but we prefer to not send ALL outbound email there. Are there other solutions you have used? T...
Retire confirmation modal Workspace
Hi everyone, I hope you are doing fantastic!! I have the requirement to create a confirmation / substitution modal in HR Agent Workspace, meaning when you click the button it has a modal saying you want to retire an article or retire and substitute ...
Resolved! Id like to show the number of available appointment slots next to the times on the Appointment Booking Widget, does anyone know how to do this?
Im trying to customize the UI for the Walkup Experience, Appointment Booking Widget. Ive been able to show the window on the button by editing the HTML, however id also like to display the number of available slots for each window. i cant figure ou...
Resolved! 'Create Catalog Task' Action with the Wait box selected does not create the task, it just waits. What's the deal?
If I check the box called, Wait, within the 'Create Catalog Task' Action, then test the flow, the flow does not create the catalog task. The flow stops on the 'Create Catalog Task' Action with a status of waiting. I expected it to create the catalog...
Resolved! My report shows two different totals using the same data, filters and aggregation.
I have two reports using the same data with the same filter one grouped by sys id and the other using count distinct sys id. I would expect these to be exactly the same. One is a pie chart and the other is a list but with the same filter and the same...
ESC count
Hi , We are using a functionality where we can track how many are using legacy portal and employee center when we are clicking on service catalog from the all navigation. But We need to calculate how many are using employee center using URL .Please h...
Resolved! Action "update multiple records" is mutually exclusive within a flow?
I'm using FlowDesigner to create a flow called from a catalog item.In this Flow, I put action "update multiple records" twice for update same records. Question:The second action process starts after the first process has finished?Or it moves serial a...
Service Portal - Requested For on Checkout page
how to change the configuration on a catalog item/order guide's checkout page, where the requested for field should reflect the user we have selected on the order guide/catalog item form instead of the current logged in user
we are receiving on monday but this week we did'nt found attchment with this mail.
Hi ..": Last week's SAE Support Satisfaction report " we are getting this mail every week this is Satisfaction report which we are receiving on monday but this week we did'nt found excel attchment with this mail. this week report missing excel file.....
Resolved! Original Author is notified of later verision changes
Hello Background context for this issue - Author A originally wrote a series of articles. Author A moved teams and so their articles were updated and the author field changed to Author B or C for the second version of the article. As the articles wer...