How to update the view in the service operations workspace? E.g. I open Service Operations Workspace, open an incident, I will view the default OOB SOW incident view. If I create a new view in "workspace view rule" for my role, I can view the new rol...
Hello everyone,I'm working on customizing the sys_number and sys_number_counter tables to support domain-specific number generation in a multi-domain environment. The goal is to add a domain field to these tables so that unique numbering sequences ca...
Hi all, I wanted to aks you for help how to build my own portal. If I build my portal using CSM what´s the difference to a protal built using ITSM?
I have currently set up the service set for universal request. I want to understand what roles are needed for the group and if the group can create HR cases and or Incidents without the itil role. I have created a group and I've given the group the...
I am working on a custom action, I am using dynamic inputs in it. When I read the input variables in a script file step right after the inputs step, I am loosing the data type. How could I persist the data type for my input variable?
I have created a new page in UI builder and also a new table called u_key_contacts. How do I make it so that data entered into the input boxes is saved on the form and displayed in the newly made table? Any advice would be great
Hey all, I´m currently working on an evaluation if my company should switch systems to ServiceNow. We wanted to integrate Slack so for example if a customer opens a ticket there should be popping up a message in the dedicated Slack channel. I stumble...
Vulnerable items are having lots and lots of data updated every hour and exporting it to PowerBI via export sets is failing because of the huge size of the file generated to be exported.Please advise work arounds
Hi there, I hope everyone is doing great!! There is a functionality that is the 'Retire button modal' that is configured for CSM Workspace and I want to use it in HR Agent Workspace.I will leave some prints below.Steps to reproduce:Go to the articles...
I have a reject button where the Client box is checked, and the onclick field has the onRejectingBIR() function set. The button shows up, and moves the record to the correct state. It even sends the comment to the work notes as expected. The only thi...
I have configured one email notification and added additional comments in email body. its working fine but it only showing latest 3 comments. I want to show all. How can i achieve it.
Hi,I would like to know what does the action in "sn_cda_event_stat" table refers to and how the count is getting updated. Is there any product documentation available for these?I have tried generating the data after doing certain clicks, hover over o...
Hello!Can anyone help me with this question?I understand that Subscriptions have groups assigned to them, (subscription groups?), and therefore any members of those groups consume a licence. But, can a user consume a licence just by having a specific...
