I have a ServicePortal widget which calculates a set of filtered record counts using GlideAggregate. Is there a way, like GlideRecordSecure to make the aggregate respect the ACL on the table and only count records which the logged in user can see? It...
I am getting "there are no risk assessments defined for this request" error for all change request, and not able to move to next state without calculating Risk assessment.Can someone please help and suggest something to sort this issue ASAP.
Unfortunately in general* it is not possible to get the display value of catalogue variables in Flow Designer in a "no code" way. Some workarounds are available in the Community and in Support (e.g. KB0960074). As far as I could find, they are either...
Hi all, I have installed Microsoft Azure Sentinel Incident Ingestion Integration For Security Operations. I have mapped the ${Account: properties(accountName)}$ from the Account Entity Fields to the Affected user within the Azure Sentinel Incident Pr...
I am trying to use servicenow's plugin : com.glide.e_signature_approvals for enabling e signature option for approval on portal. The issue is according to this doc : https://docs.servicenow.com/bundle/xanadu-platform-user-interface/page/build/service...
Hello everyone,I need to connect via JDBC and via MID server to a SQL server DB. However, the connection must be encrypted via TLS. I configured a "JDBC Connection" and the "Connection URL" is generated in the screen. However, I have not found a way ...
I want to attach ritm sla befor one day as per the date/time selected in the date field.
Hi everyone,I'm currently learning ATF in ServiceNow and have a question. Are there specific scenarios where manual testing would actually be faster than automated testing? For instance, when testing Service Catalog functionality, wouldn't it be quic...
In today’s data-driven organizations, executives such as managers, directors, and C-level leaders depend on clear, actionable insights to make informed decisions. For ServiceNow administrators and developers, this means providing dashboards and repor...
HI All We have the Service Catalog and contains Group Type - Create/Update/Delete 1. When i select the Create it shows only the Create related variables 2. Filled all the values clicked Order Now and RITM got created I am seeing that Request Item c...
Hi All I'm having what appears to be a common problem, although none of the solutions i've found via google-fu has helped me yet. I have two email notifications configured that are both resulting in duplicate emails the first is Incident commented fo...
Hello Community,in Visual Task Boards I have a guided board that queries the task table so when I add a card it creates a task record.can I change this behaviour so for example it creates an incident record?I have tried searching the code for Add Ca...
Good morning all, My requirement is to capture field changes in an existing SMP record in the Service Portal for a Custom table. I created a couple of fields in the "u_security_toolkit" table using a Catalog client script. When I update the field val...
Hi, I have a requirement to restrict read access to one catalog item's variable contents. The catalog item needs to remain open for all users to write/complete & submit.Once logged/completed, we need the variable contents to be only visible to one sp...
When I tried to change the homepage dashboard for a user from the ‘User Preferences’ record, it didn’t work, as it kept showing the previously last opened dashboard whenever I opened the homepage, but the user doesn't want that. Are there any solutio...
