CMDB Design document template
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‎02-04-2021 01:00 AM
Hi,
Does anyone has ever made a CMDB Design containing used classes, custom fields, naming conventions and more of such topics?
Can you share such document or does someone know if there is a template for such a document? Do you have topics that should be inserted in a CMDB Design document?
CMDB Design is or should be part of every Configuration Management Plan I think. Can you pls share idea's about this??
Cheers,
Ed
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‎09-06-2021 03:33 AM
Hi Ed, Please refer to few best practice documentation which you can refer to to start with.
https://www.servicenow.com/success/playbook/cmdb-deployment-plan.html
https://nowlearning.service-now.com/nowcreate?id=sp_overview&sp_id=adec93f81bd31410134e53901a4bcbb7
In my personal experience when implementing CMDB I like to advocate ServiceNow discovery for baselining the CMDB data and then doing GAP analysis to find out if there is missing information or type of device not supported by Discovery. Then we can figure out multiple source to have the multisource CMDB.
In case where we are extending the CMDB class model for custom classes then we should just be following the best practices mentioned in the linked document aligning to the value that business want to drive.
