Virtual Agent- Search Knowledge Base, How to restrict search by only 1 knowledge base

[Saranya VS]

Hi Team,

In Search Knowledge Base ,currently contextual search is global. I want to restrict the search by only one knowledge base,like it should display the article from one specific knowledge base. Below is the oob script from contextual search in Search knowledge base. I went though the script include of VAContextualSearchUtil() but I could not find any script to restrict this via code. Please help.,

Regards,

Saranya

[Mark Roethof · Accepted solution]

Hi there,

Within this code the contextualSearch is being used. Have a look in your instance in the navigator, type "Contextual Search".

In an other thread on the community, it's described how you can limit the contextual search to one Knowledge Base:
Limit contextual search to a specific knowledge base

Hope this what you are after.

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark

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[Saranya VS]

Hi Mark,

Thanks for the quick response and the suggested link helped me to resolve my issue. I did the changes in "ITSM VA Catalog Item Search" context, which is the one for Virtual agent.

Thanks a lot.

Regards,

Saranya

[Alex87]

Hi,

Maybe stupid question, but how can we find that Catalog ID to filter on that it only search on a particular knowledge base. Default Code is this:

sn_sc.CatalogSearch.search(catalogIds, '', search_term, false, false, false);

But i have no clue where i can find out the catalog id of a particular knowledge base.