Hello, I am working on the use of Knowledge Bases within HR department. For the most part, the out of the box knowledge works in the same way as it does for IT. However, HR agents are unable to flag knowledge articles, unlike itil users that can. The...
What is the purpose of the Virtual Machine Instance class? Our current plugin integration automatically creates server class CIs on the appropriate sub class, as well as creating a nearly duplicate record on the cmdb_ci_vm_object table. I would ima...
Hi, I'm on build Kingston and working on the change management process... I'm trying to find a way to show the group an approver is a member of so that if a user is waiting on approvals they know that they need to chase 1 person from that approval gr...
Is Two Step Checkout possible on the Service Portal? Ours works in Service Catalog but not Service Portal. We are on London. Properties: glide.sc.sp.twostep = true, glide.sc.checkout.twostep = true Yet we see no order confirmation or two step checkou...
Hi All, I need apporval name should be display on along with workflow stage of RITM in service Portal User should able to see with whom it is waiting for approval from ticket form in service portal in below format. Can anyone suggest is t...
I'd like to use the platform aggregate API (e.g. /api/now/stats/incident), using sysparm_count:true, and group the results by the "created_on" field, using sysparm_group_by:created_on. The trick is that the created_on field is a glide_date_time fiel...
Hi I'm new to ServiceNow and not really good at coding. We're are currently using Kingston and wondering if it's possible to create an after update business rule that would automatically change the operational status of a CI into 'Non-Operational' wh...
Customer Support Manager is wanting a pop-up to show a list of incidents for the selected caller. So when a tech enters the customers name in the caller_id field, a report will pop-up grouping that customers Incidents by the Incident state. We basica...
Hi,We have some confidential records in the dmn_demand table that are only accessible by users with a certain role. When we clone production over to our sub-production environment, we would like these records to be excluded because our ITIL users ha...
Hi All, Can someone help me to correct email script for RITM Number Link. My notification is running on Catalog Task table. Whenever An RITM is commented, An email is getting triggered I want to add RITM link of service portal in email notification. ...
Regarding User Criteria on the Service Catalog. Is the API that ServiceNow uses to validate that the current user is entitled to view and order the catalog item accessible via server-side scripting? If so, is there any documentation on it?I have wrot...
SCCM-Servicenow Integration Integration with SCCM was working fine till SCCM version Microsoft SCCM 2012 v2. Post SCCM upgrade to 1702 SCCM integration has started failing with error.Object V_GS_SN_SAMP_ADD_REMOVE_PRORAMS_EDITION" does not exist. I...
Is it possible to configure our instance so that emails are only sent to specific domains i.e. @nationwide.co.uk, @capgemini.co.uk, etc i.e. we want to restrict the system so emails are only sent to a 'whitelisted' group of email domains, is this pos...
How to get certificate authority/root/server/ certificate for servicenow. I need to provide server SSL server certificate to third party so that it can integrate with servicenow. The certificate I get from web browser lockpad (for SSL) is only valid ...
Hi all, I have some images that are stored within (ServiceNow > System UI > Images) and I would like to know how to display these images on a carousel activity. Is there any better place to store images to be used on SNow VA? (function execute() { ...
