Hi, I have the follow issue: A certain subset of users belonging to an assignment group do not wish to receive notifications when a new incident has been assigned to this group, but still wish to received a notification when an incident in this gro...
When editing primary Assignee in Task card view for an Incident. There is a "UI Policy violation" error, but Incident Assigned To can be edited in form view. What could be the problem here?
Hi, I'm designing a UI Page and am using the g:ui_choicelist function to pull in a Choice field, but the formatting leaves a little to be desired. After being able to use Bootstrap for the other elements, this just makes the page look odd. Is there ...
Hi, I have a page on service portal with a single form widget. I am calling this page from another page, with a list of records. I want to open the record on the form widget in a specific view. I have tried with both Data Table from Instance Def and ...
Hi Team, I'm unable to get an IMAP account setup in my ServiceNow as a POC for a ServiceNow client I am working for. I've successfully configured this many releases back. However, following the same steps as last time I configured this it no longer w...
Hi All, I have to add few functions in the OOB Script Include(reusing the other functions in the script include), but stuck with the dilemma between creating (duplicating) a new script include or modify the existing oob one. In the latter case, the c...
What are the basic to advanced interview questions on REST and SOAP integrations?
I have created a Flow "A" with subflow "B". The trigger for "A" is service catalog request. One of the actions in "B" is to request approval. I see "A" triggered and it called "B". I am able to see the record created in the approval table, but ca...
What are the data retention schedules on the ServiceNow platform. We have access to the Records Retention Policy which does reference a KB (KB0011819) which we believe may identify this but we are unable to find this document in the Community.
To give context, I'm not a NOW developer or admin, I am a worker who uses the NOW platform to work incidents for my employers. That being said, what I am trying to do is to add a bit of automation in the browser with Tampermonkey extension for Chrome...
I was very disappointed with the new knowledge expand/collapse feature rolled out with New York. Many have been requesting this type of feature for a while, but not exactly how it was delivered. What we want: the ability to tuck a chunk of content u...
can we use g_scratchpad variables from one client script to other client script , please give examples doc, link etc?
Hi Guys. I need to show an alert when Priority is 1. Which depends on Impact and Urgency.. Wrote a UI policy on condition. Impact is Customer (Customer value is 1) Urgency is Today (Today value is 1). Excute if True. wrote an alert. But it's n...
Hello ServiceNow people! I am looking for a checklist or to do list - ServiceNow type of the things that should be set up in a enterprise environment in order to have a complete(if not impossible) CMDB. For example: credentials, enabling SNMP, uplo...
First time poster so I am sorry if this is the wrong spot. We are starting to look at using checklist to ensure that our support desk is capturing the desired information for certain issues. So: Question 1 - Is it possible to make a checklist templat...
