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Expand/Collapse text within a knowledge article

I was very disappointed with the new knowledge expand/collapse feature rolled out with New York. Many have been requesting this type of feature for a while, but not exactly how it was delivered.  What we want: the ability to tuck a chunk of content u...

Kim27 by Tera Guru
  • 3664 Views
  • 2 replies
  • 6 helpfuls

Resolved! Show alert in Red when priority is P1

Hi Guys.    I need to show an alert when Priority is 1. Which depends on Impact and Urgency..   Wrote a UI policy on condition. Impact is Customer (Customer value is 1) Urgency is Today (Today value is 1).  Excute if True. wrote an alert.  But it's n...

Naveen87 by Tera Guru
  • 1599 Views
  • 6 replies
  • 2 helpfuls

Resolved! CMDB Deployment Checklist

Hello ServiceNow people!  I am looking for a checklist or to do list - ServiceNow type of the things that should be set up in a enterprise environment in order to have a complete(if not impossible) CMDB.  For example: credentials, enabling SNMP, uplo...

Resolved! View count for Knowledge articles

Hi Everyone,  I have knowledge article and it has 98 views in the portal view and same views from the IT view also, but when i pull report for that article on the table kb_use, view count shows as some 200+ views. Can anyone, let me know, how this vi...

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Gowtham29 by Tera Expert
  • 2759 Views
  • 5 replies
  • 5 helpfuls
karthik41 by Tera Contributor
  • 1257 Views
  • 1 replies
  • 0 helpfuls

How to get the field value using script include

Hi, I need to get the field value of type "Translated Field" i need to pass the sys_id of the question to get the question but i am getting the output as null. REF:: var ResponseValues = Class.create(); ResponseValues.prototype = Object.extendsObjec...

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Hari1 by Mega Sage
  • 6502 Views
  • 2 replies
  • 2 helpfuls

Resolved! Visual Task Board Permissions Edit?

Hey all, I know that there is the default 7 labels that the VTB that everyone can rename, change color, and turn on or off. However only the board owner can add and delete labels. The role that a person needs to add labels is `global_tags_creator`.  ...

Jorogumo4 by Tera Expert
  • 5610 Views
  • 2 replies
  • 9 helpfuls

Resolved! How to insert multiple records to same field

Hi, I am not able to pass multiple values on to the same field. I need to create multiple records with the below questions. But only one record is created.  REF:: Can any help me out? function getResponseValues(responseVal) { alert("Inside getRespon...

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Hari1 by Mega Sage
  • 1876 Views
  • 4 replies
  • 2 helpfuls

Resolved! How to copy data into the TASK from the RITM

Good day, ever helpful community...I have a situation where my production instance of ServiceNow 'somehow' copies the inputs from the Service Catalog input (RITM) into the task.   However it does not do this on my Dev instance.   Could you wonderful ...

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