Hi,In service portal you have a screen for requested items and one for approvals (the one the approver see).Is there an easy way to copy the comments from approvals to requested item if someone write something in the approval, and then the other way ...
The new VTB swimlane functionality is great, however there are some frustrating limitations. This is today's frustration... I work in Problem Management, amongst other things we manage a portfolio of problem records we have deemed "Of interest". We d...
Hello All,I hope you are having a wonderful Monday! I needed to reach out to the community for some assistance and see if anyone can help me figure my problem out. I need to take all the variables and pass them in to the "Description" field in the ...
Our company is looking to employ OKTA for the setup and management of a certain group of users. Other users we would not like to include in OKTA and we would not even want them to be aware of OKTA. Currently the users that would be included in the...
Good Morning Everyone, We have a custom table in global scope application and has some fields in it. I have made audit to true for two fields in that table in the dictionary entry level of those fields Now when I open history of the one particular re...
We will migrate content from IBM Notes to ServiceNow KB. Lot of documents which are more than one page have collapsible sections which makes them easy to overview and read. Has anyone found out how to create a collapsible section in a knowledge arti...
We renamed our instances. Let's say abctest was renamed xyztest. Now I need to change the URL on the mid servers to match our new urls.I have searched the documentation and the community but am not finding clear instructions how to do this.When I go ...
Hi guys, we have a issue with the default search behaviour in the backend. We want the user to search with *contains* by default and created the following Property as described: Name: glide.ui.goto_use_contains Type: true/false Value: true But in t...
Hi folks :-), Updated today our Production Instance to London We wanted to create a new "before query" business rule on "u_process_task" table.But we received the error message "Business rules that modify queries cannot be created for out-of- scope t...
var sp_gr = new GlideRecord("discovery_credentials");sp_gr.get("sys_id", gs.getProperty('x_ph66_p66_cloud_r.servicePrincipal'));workflow.scratchpad.azTenantId = sp_gr.tenant_Id;workflow.scratchpad.azClientId = sp_gr.client_Id;workflow.scratchpad.azSe...
Hi, I got the below error while executing Powershell Activity. Please help me in fixing the issue
Hello, I would like to delete a role hr approver from users based upon if they do not have the itil role. The script below does not check to see if they have the itil role and when I add it I get no roles. Any Suggestions? Thanks! var queryStr...
My email template, Message HTML field I have the following code:<!--Header table --><p></p><table style="height: 20%; width: 85%; background-color: white;" cellpadding="0"><tbody><tr><td style="width: 20%;"><p><img style="display: block; margin-left:...
I just recently noticed that there are duplicate columns in the Configure>Table view. I checked the Configure > Form Design and the Configure > Form Layout and the columns do not show any duplicates. Has anyone run into this issue? If so, what is t...
Hi all, I am trying to connect with the live agent but the support queue is not able to receive the request, am I doing something incorrect? (function execute() { vaVars.LiveAgent_queue = "queue_id_string_example_123"; vaVars.LiveAgent_short_...
