CMDB, Mobile, Plotter, Monitor, Scanner

[nancyhz]

We are going to implement the following CIs: Mobile, Plotter, Monitor, Scanner in our CMDB.   I know they are all child classes of hardware class.   I don't see they are defined in CMDB so I have the difficulty to define them in CMDB.

If they are not in CMDB classes defined by ServiceNow, we need to define new CI class for Mobile, Plotter, Monitor, Scanner.     Can any expert guide me which a base class they shall extends?

[Pradeep Sharma]

Hi,

You can check the table schema to get the exact info.

Please check the below wiki link for further info

Schema Map for Tables - ServiceNow Wiki

Thanks,

Pradeep Sharma

[nancyhz]

I did check whether they are in ServiceNow tables, but they are not.   We need to create new table.   I want to know which a table (ServiceNow table) shall be extended for each new table ( Mobile, Plotter, Monitor, Scanner).   I know they shall be all child of hardware table,     shall Monitor and Mobile extends Computer table?

[prdelong]

Mobile can be placed in communication device (if it's a phone). Extending monitor from computer doesn't make much sense since a monitor doesn't have any of the same attributes as a computer. It'd be better to extend it off hardware and add whatever fields you need. Plotter should probably be extended from printer, if not just put into the printer class. Scanner should probably be extended from hardware, just like printer.        

[nancyhz]

Thank you for your recommendation.       Mobile are iPhone and iPad.   Can we create the Wireless class that extends Hardware?