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Forum Posts
How can we get the sys_id of current flow context inside the flow?
Hello, I'm trying to use the Error handler functionality of Flow Designer to create an incident every time my flows fails, so I want to provide the link to the failed flow context for that I need sys_id of my flow context inside the flow. Is there a...
Update Case Action - stuck in Draft
I've been looking into an issue/bug, which lead me to the Auto Close Resolved Cases Flow. I've stumbled into a bit of a catch-22. In order to make a change to the Auto Close Resolved Cases flow, I need to re-publish the amended flow. When I do so, it...
Flow designer - jdbc step - exec stored procedure throws error
Hi Looking for a solution/ answer for this scenario. I have a jdbc step on flow designer where i'm putting in a command to execute a stored procedure on SQL server database as below: Exec dbo.stored_procedure_name @param1 = 'x', @param2 = 'y' When i ...
How do we parse the pdf attachment data?
Please provide the document or steps to parse the pdf attachment data? Requirement is to parse the fields from the email PDF attachment to ServiceNow table.
ServiceNow Meraki Webhook Help
Has anyone setup the Meraki webhooks for ServiceNow? We have the Service Graph Connector setup in our instance and pulling in devices. That is working fine, but when we try to setup a webhook HTTPS receiver in the Meraki Dashboard, it just fails wh...
Import JSON DataSource- A list of Lists
I have a JSON file, which is an array in the following format[ ["test"], ["test1"], ["test2"] ]How do i set the datasource settings so i get three records in the import set
Resolved! Generete Excel Sheet Using Script
Hello Everyone , I want to generate an excel file xlsx with dropdowns(data validation) feature is it possible in Servicenow Scripting?Thankyou,
Live Agent presence reporting
We have recently implemented live chat and one of the things our team leaders want is a day to day report with the duration each agent spends in each state. I think they will, in future, want to see how long each queue was "manned" during the open ho...
Resolved! Configuring Outlook Actionable Messages for Survey
I have been trying to configure OAM - Outlook Actionable messages to send a Notification with the Survey embedded. Ive seen several posts but none really resolve or show full solution. I have created a survey with basic trigger for testing and checke...
Resolved! What table is used to track changes in an Update Set?
Hi, Please help me with the answers to this question related to the ServiceNow CSA exams. Thanks!
hide related list on service portal
Hello , Have anyone came accross hiding the related link on service portal PFB, I want to hide related list It was not there while we were on Helsinki but started appearing on Kingston.
deactivate the prebuilt topics in the virtual chatbot
Hi, i just created a new topic under default chat experience main topic, now, i wanted to active only my topic, but i see that is not possible to deactivate the prebuilt topics? read only, data policy...please adviceLior
How to auto populate current login user name
in catalog item there is a item deatils section in that there is a short description field i have you pass current login user name dynamically
Disabling MFA
I Have configured OKTA as identity provider for SSO and done AD Integration for User Provisioning. on Prod instance. My configurations are working for Pre-prod and Dev instance but failing on Prod as on Prod MFA is configured and it is conflicting wi...
