Forum Posts
Ai Control Tower AI Discovery Configuration
Hi Im Andres I am a servicenow developer and I am trying to implement AI Control Tower in my organization but the documentation is lack of contex, some instructions arent clear, im trying to create the credential and connection but in the connection ...
Resolved! Add agent name in live chat message
In advanced work assignment->settings->queuesI want to change message in this field - "Initial agent response" I want to include the name of the agent that has accepted the Live Chat requestIs there an easy way to do this ?I don't want to use Quick...
Resolved! Related Lists on the HR Profile table
In my PDI, when I look at an HR Profile, there are related lists at the bottom of the form.I can find all but 2 of them on the Relationships table or the sys_m2m table.Can anyone tell me how these are created?The 2 I am referring to have the labels '...
Change color of the notification
Hello all!I want to change either the background color or the text color of the provider notification in order not to be black. I have created a custom theme and a Custom UX style in which I have added some commands to change some colors in backend...
Instance health check
How do you do an instance health check
OAM notification is showing blank in the preview notification
Hello,My client has the set-up for the OAM outlook survey notification affiliated to the completed notification. But, once it the notification is sent-out the preview email is blank in servicenow., but in the outlook is still receiving the email with...
Resolved! AI Agent Studio - “getAgentsDetailsSecure” Error When Loading Use Case List
Hi all,I'm setting up a ServiceNow demo instance (Zurich Patch 1) for some prototyping with AI Agent Studio, and I'm encountering an error when trying to load the list of AI use cases.Here’s what I see: Error: List controller data broker transform er...
Impact of Changing Reference Table for 'Application' in OOB Certificate Management
Hello Community,We are leveraging the Out-of-the-Box (OOB) Certificate Inventory and Management application and have a configuration question regarding the CMDB references used in the request process.The OOB Catalog Item, 'Request New Certificate (Au...
How to update User field in a scheduled report
Greetings experts, I have an issue here, I want to update the from field (for future emails) on the sent/outbox (sys_email) produced by a scheduled report,. I am puzzled because this field is not on the scheduled report, I am not sure how it is fille...
Resolved! How to create Approval on custom table using Flow Designer
Hi Team, I have a requirement wherein I have to create approval for a record created on custom table . This custom table does not extend task table. Can you tell how to achieve this using Flow Designer?
Resolved! Return / share a map-like object from a custom action
I have a custom action that creates a map-like object (as in {'a': 'Alpha', 'b': 'Bravo', 'c': 'Charlie', ...}) with a variable number of elements, which I would like to store in a flow variable and share to subsequent steps. When I try to return the...
Typeahead suggestion update shown fields
Hello ServiceNow community, I need to update on my ESC the result of suggestions on typeahead search bar. Currently if I search something related to Knowledge base, I'm able to see just TEXTKnowledge *Number of knowledge*What I need to do is, instea...
How to show the last 90 days of incidents in the Recent Incidents link (User Widget)? Question:
The requirement is to display incidents from the last 90 days in the Recent Incidents link within the Record Information contextual side panel of the User widget.Currently, the OOTB (Out of the Box) configuration shows incidents from the last 7 days....
