Whenever a kb article is checked out into DRAFT state, any user can now see the article and it has the word Draft beside the KB article number. If any edits are saved while the article is still in DRAFT state, the user can now see the edits too. I ha...
We are facing the error: "To clone to an instance, you must have admin privileges on the target instance" while scheduling a clone from PROD to DEV.We had not encountered this error previously, but after the upgrade, it is now occurring even though t...
Unable to preview pdf that are being uploaded to HR Cases via HR Agent Workspace. When uploading message "No preview available" appears. See attached. I have checked all settings and verified that plugins are all up to date. What am I missing?
Hi, we're running an on-premise instance and there's no connection to internet. In the system logs I can see repeating log entry (Information type) with text: "Instance registration: unsuccessful: trying again in 5 minutes"Is this something we should...
Security Simplified: Built-In Controls You Didn't Know You Had Knowledge 2026 · Platform Security · CCB6314 It Started with a Conversation A few months before Knowledge 2026, I had a requirement land on my desk a legal one, no option to defer. I was...
We have created a CAB Meeting and there we have a Board Group as well. When we are clicking on related link 'Send meeting request to attendees', CAB Board members are not receiving invitation, rest member do get a meeting invitation. May I know the r...
on Every user profile should have a QR code attached to it. Whenever any use scans that QR code the user details like email , first name last name and phone number should be displayed. This functionality should be done without any third party tool.
I have a task to create a list choice ui action to close the selected records (this is done).I also need to have a confirmation/modal pop up before the action happens, which should show how many records are selected and how many of them will be ignor...
Hi community, I’m getting the error “Not allowing set or delete of deny-listed property” when trying to create a system property. Does anyone know what might be causing this? I couldn’t find any documentation or articles explaining it.
There is one requirement to show knowledge article to users only of their language on ESC portal (i.e. If user language is Dutch / French then Kb Article should only be visible by user on ESC portal) . We are using Widget "Knowledge featured article...
I created a ATF to test change request security assessment. Here are the steps:1. Record Query2. Open an Existing Record3. Clicked a UI action: Clicked UI action 'Security Assessment' on 'change request' form4. Set Component Values (Custom UI)I set ...
Hi everyone,I’ve been exploring how AI is being used within ServiceNow workflows (ticket summaries, knowledge suggestions, automation, etc.), and I’m curious about one key challenge:How are you handling sensitive data when using AI?In many cases, tic...
I am working on Discovery Monitoring Task. I have not installed any MID server. Can i have demo data for testing purpose?