how to check if a plugin is being used by user in servicenow ?
I want to know before uninstalling a plugin, if it is being used by any user or not
Forum Posts
Showing Asset and Configuration assignment history in User's profile
Hello Colleagues, I need support with showing Asset and Configuration assignment history in User's profile (both CoreUI and SOW). Minimum would be Asset part.Our Asset record is showing history of Assigned to, Configuration Item assigned to is not ac...
ServiceNow Business Portal - Product in Product Catalog
Hello, I've created Service/Product Specification and a Product Offering and published everything and this is what i have -> i am using bussines portal: I need to make 2 things:1. Create a field type reference(location table). From what i see isn't p...
Set Up MFA while login to Production instance with Local Admin Account
Hi Team, In the DEV and TEST environments, I am able to log in successfully using the local admin account. However, when attempting to log in to the PROD environment, I receive the attached error message. Could anyone help or advise on the possible c...
Using underscores in the meta data field of knowledge articles - Yes or No?
HelloI have spent quite a few hours researching the best practice of the meta data field in knowledge articles. Specifically, is the use of udnerscores still advised, or not?So hard to find relevant documentation about this in SNow - but moving along...
Resolved! contract management missing contract number
Hello, I have an end user that is saying they are unable to see a contract number hyperlink to open contract details. They have contract administer roles and should have other correct roles. How do I resolve this?
Integration with the ServiceNow to Aws
HI Experts, I am working in a scenario to create the connection between the ServiceNow with the AWS, So that we can run our automation in the Aws through ServiceNow. Thanks & RegardsMirza Saquib Beg.LinkedIn: https://www.linkedin.com/in/mirza-saquib...
How to change "Revised by" to "Authored by" in KB articles?
Hi all, I've been stuck on this task, where I have to display the name of the original author on the knowledge articles rather than the person who revised it. I believe the line of code that is affecting it is "data.revisionString = kbViewModel.revis...
Multi-Level Role Inheritance Reporting for Audit Dashboard Using Database Views
Hi All, I am working on a dashboard to audit roles assigned to users where the role name contains the “admin” keyword, and I need suggestions for handling multi-level role inheritance from sys_user_role_contains. Example:User added to Group AGroup A ...
Unable to load "Your Hub" Static tab within ServiceNow app in teams
Hi Team, I am working on a ip restricted SN instance and have done teams to SN integration using VA. Teams has a ServiceNow app within it and there is a static tab pointing to company portal. This tab works fine within VPN but keeps loading when acce...
Can you show both recurring cost and cost on approval records. Currently on cost is showing.
We are only using recurring price for some catalog items. When the approver opens the approval record from Service Operations WorkSpace, Employee Center and by navigating to All>Self-Service>My Approvals ONLY price is showing. How can I add the rec...
Resolved! Alumni bulk import
I have used an excel file with the headers personal email, first name and last name. The data in the last name isn't getting captured when I load the data. I am using the Imported Alumni [sn_asc_user-imp] table as recommended by the documentation. An...
Resolved! How to pull variables dynamically from the Create Catalog Task action in Flow Designer?
We're trying to reduce the need to create bespoke Flows for each catalog item we create, however we're struggling with the fact that 99% of our fulfillers work out of an SCTASK rather than a RITM, and as such there is always an ask that variables for...
Resolved! incident form is readonly after zurich patch 7 upgrade
After upgrading from Zurich Patch 6 to Patch 7, the Incident form has suddenly become read-only for me. Is this expected behavior after the upgrade? If so, could you please advise on the recommended solution to resolve it?
