I have an order guide setup with sequencing so that item A has to complete before item B is assigned/launches. I want to grab a variable value from item A to populate a field on item B. Both items are under the same request so I'm assuming I have t...
Hello, I'm trying to limit what fields are shown on the "Edit items" when you click "Edit" on Workspace. I can see that it can be controlled by Write ACLs but changing the Write ACLs would be tricky as we would like the users to update fields on the ...
Hi There,I am Currently an atlassian Admin that is currently shifiting to ServiceNow, due to the most recent Atlassian DC EOL Announcement, and i am entirely new to all this. Now my COMpany wants to replace Jira/Confluence with ServiceNow.My question...
Hello everyone, I have made a Data Visualisation (Platform Analytics version of a report). I want to link it to a new module in the user menu.I go on the module > 'link type' tab. In the drop-down there is no option to run a data visualisation. Is th...
Hi All,I am System admin using Istanbul SN. I have some users who have left the business and they consumed fulfiller roles. They were assigned them through association with the group they were placed in. Upon taking them out of that group, it hasn't ...
Hi community,May I know how do you expand your knowledge in AI on ServiceNow?I have been searching servicenow university. I don't know where I can start. is there something you can share your personal experience? Thank you.
Hi everyone,I am looking for some clarification on the exact purpose of the "Contributors" field on the BIA record (sn_bia_analysis).I noticed that users added to this field cannot add new dependencies to the BIA. When I checked the dictionary, I saw...
Hi,I recently created a clone profile. While creating it, I noticed that there is already an out-of-the-box (OOB) clone profile called "System Clone", which contains several Preserve and Exclude records. My question is: Do we need to add our custom c...
I created a custom Knowledge Article Template. When I select a Knowledge Base and choose this custom template, the article is created successfully. However, when I click Publish, the approval workflow is not triggered.The same Knowledge Base is confi...
With the last update to Zurich patch 7, it seems the dynamic behaviors under questions on catalog builder have disappeared (they 'exist' by the left of the edit icon as in the image). Did this happen to any of you that have upgraded as well? Any clue...
Has anyone successfully migrated Knowledge Management from Lotus Notes to ServiceNow? What would be the best approach for this migration, and what conversion tools are recommended for migrating from NSF to other formats? Any advice or suggestions wou...
When trying to setup Workday spoke using Oauth, after doing the registry, there is a step for Get Oauth token.This opens up a workday UI screen instead of using the token to connect.My understanding is this username/pw screen should not pop up becaus...
Hi AlL, Created a custom table with some keywords record, needed to match where shirt description contains one the keyword, Loop should run and check each keyword individually one by one and five result as true on matching Use if ""contains" conditon
Hello everyone,I am working in UI Builder on the Zurich version and I need some help.I added a Record Form component to display some fields as a summary section above a related list. The goal is for users to only view these fields in read only mode,...
