I am trying to remove the Overview tab from the Service Operations Workspace Incident record view. I have tried deleting the "cause" section from the view. I also have tried duplicating the "Incident Overview SNC" variant, deleting the "cause" contai...
Dear ServiceNow Folks, Greetings. I would like to get your advise and suggestion on one of the Platform performance issues that needs to be fixed . We have close to 63000 Schedule Jobs in trigger list currently in our environment . We would like to d...
Currently running our instance on ServiceNow Cloud (public SaaS environment) and are exploring the possibility of migrating to a Private Cloud environment due to internal security, compliance, and infrastructure control requirements.Can migrating fro...
I have the requirement as mentioned below:1. Confirm the email addresses that should be included in the whitelist in addition to the following three tables/fields: *Table:Field-sys_user.email-sys_user_group.email-sysauto_report.email_addresses 2. Con...
I am working on a POC to create a custom Translator Configuration to use in Dynamic Translation.Since I can't test any of the OOTB integrations (Microsoft Azure Translator Service Spoke for example) because I don't have a valid API key for any of the...
Hi, all I am currently working on implementing Adaptive Authentication in ServiceNow and facing some challenges with configuring the authentication method within the policy conditions.My Goal:I want to implement the following login behavior for our f...
I have created a form declarative action ufx client action where I'm not passing any payload from it and created an event record page which opens a subpage as a mod/** * @Param {params} params * @Param {api} params.api * @Param {any} params.event ...
Getting this error and I am not familiar on how to fix it. I went to the cmdb_entry_related table and the sys_object_source tables and could not find a record with the sys_id 73b8c48e8d707110f8778302d753bcd2 to delete. Open to any suggestions or if a...
Hi, I am very new to ServiceNow, so my knowledge of its full capabilities are a bit limited. I have been asked to investigate embedding already created QuickSight dashboards into ServiceNow. I have found the following Github project that uses AWS Cog...
I set glide.approvals.restrict_delete to true but user with itil, catalog, or sn_request_write role are still allowed to delete. I have the out of the box ACL so why are the users still allowed to delete records.
I seem to have an issue with the search retrieval tool, namely the 'Get relevant knowledge articles'. The AI agent sometimes find the answer perfectly to a query, and in the next moment it says XYZ information is not provided in the knowledge. Do you...
Hey, I'm running a POC for AI control tower for a client whom has Enterprise Claude. As part of this I'm pulling usage data into SN. I have successfully got Models, Skills, MCPs and Usage data into SN. However, I've discovered the AI usage/adoption r...
Hi. I am working on creating a database view from the sys_audit_delete table showing only data where the tablename is sys_user_grmember or cmdb_rel_ci. I had the following conditions attempted in the where clause and they both does not apply the fil...
Dear all,In my flow action I define an inputs variables as seen belowThen I have script steps where I read those input values to create a records.When I test that script before publishing and then enter a value for description for instance, then in m...
i want to make the GPA red when the GPA <2.0 without client scripting. Is there any other way to solve this.