How to upload Attachments using upload button on service portal
I need to select an attachment once I click on upload button. Using ATF how to do it can any one please help.
Forum Posts
Catalog item always shows “Delivery Time: 2 Days”
Hi,I have several items in the Service Catalog with their Delivery time set (for example, 14 days).Each item uses a Flow Designer Flow, and the flow has stages configured with the corresponding days.I’m not using workflows or execution plans.The issu...
Update Case Action - stuck in Draft
I've been looking into an issue/bug, which lead me to the Auto Close Resolved Cases Flow. I've stumbled into a bit of a catch-22. In order to make a change to the Auto Close Resolved Cases flow, I need to re-publish the amended flow. When I do so, it...
Tell me about SSL/TLS server certificates
Hi all.I am currently looking into SSL/TLS server certificates for ServiceNow.Based on this, I would like to know the following 1. Is there a document that summarizes ServiceNow's SSL.2. How the certificates are created.3. How the communication will ...
Configuring List Layout Not Saving The Change
Hi Community I am trying to configure the list layout on ServiceNow, I am moving all the columns I want from the available section to the selected section and save the change. However; the list layout reverts back to the previous setting. I have noti...
Resolved! Add SSL certificates for the MID Server - Article
You can add certificates to the MID Server to communicate over SSL/TLS in one of two ways:Add certificates directly to the bundled JRE TrustStore file, using the following procedure.Specify a different TrustStore file for the MID Server to use. For ...
Resolved! Can we change what fields can be bulk-edited on Workspace?
Hello, I'm trying to limit what fields are shown on the "Edit items" when you click "Edit" on Workspace. I can see that it can be controlled by Write ACLs but changing the Write ACLs would be tricky as we would like the users to update fields on the ...
issue with setting the source(contact_type) field when we create hr case from agent workspace
Issue: We are facing an issue with setting the source(contact_type) field when we create hr case from agent workspace. The HRSD security is customized. OOB method is not followed for the security. The agent will have access to create case for all t...
ServiceNow Jira Integration Error (Bad Request).
Hi All, We have configured by direction integration between ServiceNow (PTask) & Jira (Issue) using Jira Spoke. From ServiceNow, when it is creating a new Ptask or updating it, it is reflected in the Jira Issue board. But the Update from the Jira is...
How to create multiple CIs under business applications in one go in ServiceNow.
We want to create multiple CIs. Under business applications in ServiceNow. The catalog form that we have to request the CI creation is complex and once can raise one request per CI only. What would be the best way to get bulk CIs get created in Servi...
create a report, for case & incident form which group is checked for the L1 capable fields
Which Assignment groups are marked as 'L1 capable' field after a case & incident is resolved/closed
Modal Window in Client UI Action not working
I have written this UI Action:function onClick() { var gm = new GlideModal('glide_confirm_basic'); var validation_message = "Aquesta acció farà que la factura deixi de ser vàlida i se substitueixi per una de nova que quedarà adjuntada en el camp...
Identify variables which have script values in flow designer using background script
I want to search if any flow variable in the Flow has script values without manually opening that 'set flow variable' steps, may be using script will be good. How to achieve this? what should be the script?In short, I want to identify if there is any...
SharePoint / ServiceNow Integration
I’m a business analyst and newer to integrations. I am hoping to get some help with a SharePoint integration my team is working on. There is a list that is maintained in SharePoint and there is a custom list of the same information maintained in Serv...
Resolved! ATF - End to End Testing - Can I condition whether a test step runs without a Manual touch?
I just about have a complete ATF test created for a custom change request process and I was hoping that there is a was to condition the running of a test step? When a conflict is detected, I want to run the step to complete the text box of a conflic...
