I need to conditionally Display and Hide two fields when Incident state changes to and from Dispatched Tech.
I tried this with a UI Policy but it seems I need more than just the On Load event.
I am wondering if the following is a good starting point for an OnChange() script. I am not a javascript programmer but can usually adapt others code to do what I need.
Incident state choice
Dispatched Tech which has a value of -3
The two fields I need to Hide and Display OnChange
u_tech_eta
u_tech_confirmation_number
function onChange(control, oldValue, newValue, isLoading, isTemplate) {
if (isLoading) {
return;
}
if (newValue != 'Dispatched Tech'){
g_form.setDisplay('u_tech_eta', false); // Tech ETA
g_form.setDisplay('u_tech_confirmation_number', false); // Tech Confirmation Number
}
}
Ralph Alberti
