Inbound Email Action - Create Interaction
Hi I want to create an Interaction in workspace from an Inbound email. Anyone have experiences for this? Regards Giuseppe M.
Hi I want to create an Interaction in workspace from an Inbound email. Anyone have experiences for this? Regards Giuseppe M.
I want to create an interaction record from email and then from interaction auto create certain tickets based off categorization, email body and the request coming in. Any recommendations?
Has anyone used the "Yansa's JIRA Integration Framework" on the ServiceNow store to integrate between Jira and ServiceNow? We are specifically integrating incidents and not stories so the Agile 2.0 integration does not apply here. We looked into the...
Hi All, How can i create a UI button in CI table ,and when i click on that ui button, we need a QR code to be generated for the respective CIs. thankssid
Hi All, Just trying to configure microsoft teams spoke to look up teams and channels, However when I try to test the spoke, it fails with error Unable to load connection with alias ID: xxxxxxx . I have already checked the flow is running as system u...
Hi Friends,We have custom app and custom tables that are not extends Task table.We would like to implement approvals and approval process for those custom tables, can anyone please help me with the process how we can do this?Since, it’s newly created...
We are unable to update comments from ServiceNow to JIRA by using Update Issue action and getting the below error.
Hi,One of our catalog items is to request the approval of a SaaS, eg Monday.com, ServiceNow etc. After these are approved, we need to record that service is approved and for who (eg only marketing dept etc). Historically this has been stored on a Con...
Hello, I have created a M2M relationship. I am also displaying the related lists on each table. The issue I am running into is, when I click the "Edit" button on the related list, I am redirected to the slushbucket. Once on the Slushbucket window, I ...
I have an interesting situation.I need to know the watermark of an incoming email.The below code shows that it does actually find my Ref:MSG### in the email.if (email.body_text.indexOf(/Ref:MSG\d+/gi)) { gs.log('found watermark');}However, my water...
Hi All,We recently updated admin pwd on our no prod instances and I manually updated the pwds on Remote Instances (Update Sources) so that we can retrieve update sets form dev -> uat -> prod. Please advise where are these pwds stored so that I do not...
I have created a checklist template. I created the template using Updateset to commit it to another instance. But Iam failed to commit the checkList template to another instance. Is there any alternate ways to move the template to other orgs ?
I have a requirement that when i have changed the assignment group of a incident a notification will be triggered to the manager of the oldValue of the assignment group which is getting change.notification will be like "incident num is already assig...
Hi.■ Situation.My company uses Vancouver Virsion from Service Now.We are developing a process that uses the notification function to send an Email to the table administrator when a record in the table is updated.Tests have been carried out on an inst...
I have a requirement that when i have changed the assignment group of a incident a notification will be triggered to the manager of the oldValue of the assignment group which is getting change. How to get this done
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