Conditions Activity Stream @Mention Email to disable for additional comments

[mfhaciahmetoglu]

Hello,

At the moment, the trigger (When to send) of the Activity Stream @ Mention Email includes comments also for additional comments. However, this creates confusion as the email script is designed only for work notes. 

Is there a way to disable the notification to be generated if the user creates an additional comment?

Thanks.

[Janani Swaroopa · Accepted solution]

Hi @mfhaciahmetoglu ,

We had the similar requirement to send the notification only when someone is mentioned with @ in the comments and not to send notification when someone is mentioned in the Work notes (Private). We achieved this by modifying the script condition as:

in the notification when to send , Advanced Condition update the code with :

function shouldSend() {

    var liveGroupProfileGR = new GlideRecord("live_group_profile");

    liveGroupProfileGR.setWorkflow(false);

    liveGroupProfileGR.addQuery("document", current.document);

    liveGroupProfileGR.addQuery("table", current.table);

    liveGroupProfileGR.addQuery("type", "!=", "support");

    liveGroupProfileGR.query();

    if(liveGroupProfileGR.next()) {

        var liveGroupMemberGR = new GlideRecord("live_group_member");

        liveGroupMemberGR.setWorkflow(false);

        liveGroupMemberGR.addQuery("group", liveGroupProfileGR.getUniqueValue());

        liveGroupMemberGR.addQuery("member", current.profile);

        liveGroupMemberGR.addQuery("state", "!=", "inactive");

        liveGroupMemberGR.query();

        if(liveGroupMemberGR.next()) {

            return false;

        }

    }

    var SecurityManager = new SNC.LiveFeedSecurityManager();

    return SecurityManager.canReadField(current.user, current.table, current.document, current.field_name);

}

if(current.field_name != 'work_notes'){

           answer = shouldSend();

}

Hope this solution is helpful 🙂