Configure the @mention properties

[adilarhzane]

Hello,

When using the @mention in a form for example request or incident we can just see the "First name + Last name" of a person. Is it possible to add the user ID under the name or configure this is some way to make it more clear who you are mentioning? I will add a screenshot of the problem

[Deepak Ingale1]

I believe it uses the display field of sys_user table. You can try to set the display field to user_name and see if it works.

[JohannesGP]

Hi, did you ever solve this issue?

[JohannesGP]

ServiceNow has PRB727205 for this, with no solution.
If you like them to fix this, please create incident on HI to get them to prioritize it.

Suggested workaround:
You can try to change the calculated field "name" in sys_user table to calculate first name + last name + (email), so it'd look like in the attached screen capture.
Keep in mind that by doing this, you'll see name + last name + (email) when the system is displaying the user name unless you also change the display field of sys_user table to another field.

[MS12]

This is the only helpful answer I could find. But comes at a cost. Now every where user name is mentioned, it shows email. Thank you for the solution though. Not sure, if business will but it.