Configure the @mention properties

[adilarhzane]

Hello,

When using the @mention in a form for example request or incident we can just see the "First name + Last name" of a person. Is it possible to add the user ID under the name or configure this is some way to make it more clear who you are mentioning? I will add a screenshot of the problem

[traceymcknight]

We have the same ask/issue

[Namrata Agrawa1]

I also have the same requirement .

kindly suggest .

Regards,

Namrata 

[traceymcknight]

I submitted idea on idea portal on community to try to get this as an enhancement.  please go vote on the idea so we can get enhancement in a future release - link to idea on idea portal - https://community.servicenow.com/community?id=view_idea&sysparm_idea_id=59ccfee9dbf90850d82ffb243996...

[Pall Sigurdsson]

You have my vote.

[Namrata Agrawa1]

Hello All,

Thanks for your reply .i found the solution as the change the default value for the user in the user table and created on Before business rule to check the user table if user is already there then i am appending the first name and last name in the user id so it will show us the whole name or we can append  the email id with the user id .it is easy to identify the user with the same name .

i also write the fix script for the existing users so it modified the existing user id .for New user i have already written the On before BR so it will modify the new user id if found similar user .

Regards,

Namrata Agrawal