Connect Chat Error Message - 'The administrator has restricted access to connect chat'.

[lisawhimperley]

Hi!

I am receiving an error message when trying to use Connect Chat, can anyone advise please?

p.s I am the administrator. 

Here are my current settings:

Many thanks, 

Lisa 

[Bhagya Lakshmi]

Hello,

Please go to Collaborate--->Properties. Then check the property connect.roles. If it is empty then you can access Connect chat.

Thanks and Regards,

Bhagya Lakshmi.

[lisawhimperley]

Hi Bhagya, 

I do not have the option 'collaborate' in my Jakarta release, do you know where I could find it please? This is not an option in the navigation pane. 

Thanks,

Lisa

[lisawhimperley]

Hi, 

I have managed to find the collaborate application menu, is this the same thing? However there is no options for properties, only the below:

[Bhagya Lakshmi]

Hi,

Go to sys_properties table and search the property connect.roles. and check the value field.