It's been a while since I've done this.I created a custom CI class. I went to Model Categories and created a new record for this CI class and set it to Facility [alm_facility].After doing a manual import of 200 CIs into this CI table, all the CIs a...
I am attempting to modify some custom work done by someone no longer at the company. The Knowledge Management process uses a "getApprovers" javascript command in the Knowledge Management - Publish workflow. So far, only the System Administrator c...
Hi all!We've recently ran a pretty thorough overhaul on the organization and composition of our KB database and there are a few legacy articles that still have ratings on them. I've written a business rule that works just fine if I want to set the va...
Hi All,I want the difference of two date fields (to_date - from_date) in scoped application. I tried using dateDiff() method, but it was showing error that dateDiff is not allowed in scoped applications.Could any one of you please help me in this reg...
Hi Experts,I am searching for some information about Now Platform, how to enable this feature?Is it a separate instance or is it a plugin ?What is the difference between normal instance and Now platform?We would like to gather some information about ...
Hello. I'm wondering if anyone has tackled this previously. Here's the scenario...I have the need to send a scheduled report to one or more Groups depending on the results in the report. For example:This report creates a list of Application CI'...
Is there a way to configure the Service Portal as the landing page when a user hits the https://myinstance.service-now.com URL? I want users to be able to access the Public Service Portal without going through any loginsI have tried playing around wi...
Hello,I tried searching the wiki and discussion forums for an answer but I was unable to find anything. I attached a screenshot of what I'm referring to but I'll describe it to the best of my ability. I have read the wiki: http://wiki.servicenow.com/...
Hi all - we're new SN customers (rolled out just over a month ago - Istanbul version), and I am the KM Program Manager. We have a small KB Admin team that were full administrators on our last platform, and had the ability to administer most of the ...
Hi all,I've got a scoped app I've built that has a parent table (extended from Task), that has a related list to a 2nd child table (also extended from Task).I need to have ability to create a "Task" from the related list be blocked if one of the fiel...
Hi folksIm trying to create an application request workflow with some dynamic instructions. The basic concept is this: A user requests an account to a new application using a form (catalog item) on the ESS portal. In this form the user selects wich a...
How to answer what is your day to day activities in servicenow in front of interviewer?
I am trying to create my own actions for when an email fails to send but my inbound action never gets picked up. Instead I get the below error. What setting/property do I need to update to NOT block the MAILER-DAEMON?
I'm working in a sub-production instance to create Incidents from incoming email. I'm modifying what is taken from the email and put into the Incident. I figured out how to insert and save an old received email and then reprocess it. Is there any oth...
If I create a user and give them the ITIL role they are able to open the service catalog and view the categories and items within it. If I add a particular custom role to them they are still able to open the catalog but can no longer see the categori...
