Padlock icon on attachmenet
Hello Guys,Have anybody idea why is this padlock icon before the attachment?Thank you,Lilla
Forum Posts
Resolved! reverting changes in an update set
Hi all,is it possible to simply take an update set (and all the changes made in it) and basically throw it away? I was given some requirements and got started in an update set on our DEV instance. Now those requirements are being canceled, but I'...
Scripted Filters in Scoped Applications
Here's what I want to do: Setup a definition in the CAB Workbench tool that shows me all the High Risk CRQs that are Pending Approval from the CAB. We don't have a specific status for this, or any flag on the record that indicates that the CAB appr...
Resolved! glide.ui.clickthrough.popup tab instead of popup window
Is it possible to get the reference icon to open a new tab rather than a new popup window?
addJoinQuery method in GlideRecord
can any one explain that method ?what will you get result over the this code and explain this code?var prob = new GlideRecord('problem');prob.addJoinQuery('incident');prob.query();
Resolved! Multiple Approvers
My question is, HOW do I add an approver without having to manually create multiple fields for the workflow to trigger off of for the dozen offices that have to approve one request? I'm missing a step. The form or variable will be but only three ques...
Resolved! Can't add application to favorites
Hello.I've encountered an odd issue on our production instance. We are unable to add applications to our favorites. When you click on the star next to the application name, nothing happens. The favorite buttons work fine for individual modules, and i...
Hover information on service portal catalog item
Hi All,When i click on view detail, item description field content is shown. But i want to show some info when we hover over on image. How can we achieve this?
Segregation of Roles for Developer and Admin
Dear Experts,Do we have a different roles in ServiceNow for distinction between Developer and Admin.Currently the practice we are following is all developers are having Admin role with them.We want to discontinue this and want to give developer speci...
Database view, many to many result on same row
Hi,I'm struggling with a request regarding creating a report where an asset manager wants a list of all assets with (among other things) the related contracts. Now I have created the a report that gets him the fields that he wants but now he says tha...
RITM and TASK attachments
Hi.We have an order process where our procurement department puts an order in through the service catalog. In this request they attach an order spreadsheet that needs to be checked later in the workflow.When the request is submitted it attaches the f...
Resolved! Where are Catalog Item Variables values stored, and How do I move them to the RITM_Descirption via Workflow?
I have a catalog item that has several variables associated with it. I thought the catalog item variables were stored in some table extended from sc_cat_item, but I have been unable to find it.From within my workflow, in the RITM (request item) I w...
Resolved! gs.eventQueue not firing properly
Hi all,I'm building a scheduled job to fire an event, and am using the following script, however in the line in BOLD the script is giving me the error in the screen shot...it's not firing the event properly and my notification that is triggered off t...
Subscription Management Application - what's keeping us honest?
First of all, thanks to ServiceNow for providing the Subscription Management application. It will - I hope - make my job somewhat easier.Currently, I estimate the number of fulfiller licenses we use by examining all roles, then seeing what roles have...
Resolved! Personally Identifiable Information (PII) Removal
Is there a recommended method to scan for (and remove) personally identifiable information (PII) from a ServiceNow instance?Thanks -Aric
