Connect Chat Error Message - 'The administrator has restricted access to connect chat'.

[lisawhimperley]

Hi!

I am receiving an error message when trying to use Connect Chat, can anyone advise please?

p.s I am the administrator. 

Here are my current settings:

Many thanks, 

Lisa 

[lisawhimperley]

Here is what I have, it looks like this should work:

[Bhagya Lakshmi]

In navigation bar type sys_properties.LIST and enter. Then above table will display IN NEW TAB.

[Bhagya Lakshmi]

Hi Lisa,

Please check below pic.

Is that symbol  visible to you? in your instance.

[lisawhimperley]

Thanks! Not at the moment... I have found this KBA

https://hi.service-now.com/kb_view.do?sysparm_article=KB0662386

But, the link under the 'Solution' gives me record not found when I add my instance name.

Thanks, 

Lisa

[Bhagya Lakshmi]

Hi Lisa,

Please empty the Value field in that property. and check whether you can access the connect chat or not.