Copy Description to worknote using ui action?

[Sam Motley]

Hi all, 

I have a UI action that calls a ui page this prompts a user to input a parent ticket which then closes that ticket with the parent copied to the field. 

This works great thanks to @Ankur Bawiskar however i've been asked if we can take the description from the ticket closed and add it as a work note on the parent ticket. 

====

UI action code: 

function commentsDialog() {
    var gm = new GlideModal('Add Parent Reference');
    gm.setTitle('Show title');
    gm.setPreference('sys_id', g_form.getUniqueValue());
    gm.render();
    
}

UI Page: 

HTML: 

<?xml version="1.0" encoding="utf-8" ?>
<j:jelly trim="false" xmlns:j="jelly:core" xmlns:g="glide" xmlns:j2="null" xmlns:g2="null">
    <g:ui_form>
        
        <g:evaluate var="jvar_sysid" expression="RP.getWindowProperties().get('sys_id')"/>
        <input type="hidden" id="cancelled" name="cancelled" value="false"/>
        <input type="hidden" id="incidentSysID" name="incidentSysID" value="${jvar_sysid}"/>
        <table>
            <tr>
                <td id="label.parent request" class="label" nowrap="true" height="23px" type="string" choice="0"><span id="status." class="mandatory label_description" mandatory="true" oclass="mandatory">$[SP]</span><label for="parent request" onclick="" dir="">Parent Ticket:</label></td>
                <td nowrap="true"><g:ui_reference name="parent_request" id="parent request" table="incident"/></td></tr>
        </table> 
        <table width="100%" cellpadding="0" cellspacing="0">
            <tr><td align="left" nowrap="true"><br /><g:dialog_buttons_ok_cancel ok="return validateForm();" cancel="return onCancel();"/></td></tr>
        </table>
    </g:ui_form>
</j:jelly>

====

Client Script: 

function onCancel() {
    var c = gel('cancelled');
    c.value = "true";
    GlideDialogWindow.get().destroy();
    return false;
}

function validateForm() {
    alert('inside validateform');
    alert('current.description');
    if (gel('parent_request').value == '') {
        alert("${JS:gs.getMessage('Please input Parent Ticket')}");
        return false;
    }
    else {
        var sysId = gel('incidentSysID').value;
        var parentValue = gel('parent_request').value;
        var app = new GlideRecord("incident");
        if(app.get(sysId)){
            app.parent_request = parentValue;
            app.incident_state = '7';
            app.work_notes = "Closed as Duplicate";
            app.close_code = "Duplicate Call";
            app.close_notes = "Closed as Duplicate";
            app.u_request_close_code = "Duplicate Call";
            app.state = '7';
            app.update();
            GlideDialogWindow.get().destroy();
        }
        window.open('/incident.do?sys_id='+sysId, '_self');
    }
}

[Ankur Bawiskar]

Hi,

you need to discuss with customer whether they want work notes to be appended with short description or not

Regards
Ankur