Correlation ID not being set up by Remote Instance Spoke- Integration Hub

Arti Kumar
Tera Contributor

‎08-02-2022 11:56 AM

I am able to successfully connect two ServiceNow Instances using the Remote Instance Spoke.

The 'Export Incident Record' used in flow designer works and creates an Incident in the remote instance.

The 'correlation id' though is empty in both local and remote instance after ticket creation.

Has anyone come across a similar issue?

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Yousaf
Giga Sage

‎08-02-2022 04:05 PM

Hi Arti,

Please refer to this link and check if this could be the problem

Need help in Remote Instance Spoke integration

 

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Mike81
Tera Contributor

‎08-02-2022 08:39 PM

Hi, 

If you're using the OOTB import set table maybe have a look at the transfom map.

In the Create Incident transform map there is an onBefore transfom script. 

It is using the sys_id of the records as the key. 

Thanks, 

Mike

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