Create Favorites automatically for ITIL users

[Jahnavi6]

Hi,
When we add someone new to ServiceNow as a "Process User" which assigns the ITIL role, is there a way to automatically set their left menu favourites to specific things like My work, my group’s work, watched incidents.

Thanks!

[Musab Rasheed]

Hello,

Here is the article.

https://www.servicenow.com/community/it-service-management-blog/associating-default-favourites-for-i...