CSM Portal Clear Notifications

[Damian Martinez]

Hello Everyone,
in csm portal header menu widget , it displays notifications when a case or request has been updated, however is there a way to clear these notifications? does somebody know how to implement this functionality?

Thanks!

[Community Alums]

Hi @Damian Martinez ,

For the CSM notification you can go ahead with below 2 ways :

1. Service Portal < Header and footer < CSM Unified Portal Header Menu < Notification - this needs to be updated
2. Service Portal configuration < Portal < select customer service < select notification

In this notification script you need edit as per your requirement.

Please mark the response helpful and accept it as solution

Thanks

Akash

[Wivi]

Hi Akash, 

Do you happen to know how can I clear a specific notification for a specific user, please?

Thanks in advace!

[Damian Martinez]

Hello @Community Alums , thanks for your feedback.

I don't understand option 1, can you can you be more specific?

Thanks.

[Community Alums]

hi @Damian Martinez 

Please find below navigation:

The header is read only, you need to clone the it and edit it as per your requirement. This header should be added for csm portal.

Please mark the response helpful and accept it as solution

Thanks

Akash