Custom Choice List is throwing error

ahmadfaiz
Tera Contributor

Hi, 

we are having table pm_project, in which as per requested we have added a new Choice "On Hold",

But now it is throwing error, we tried to change the value of these but none of this worked

We have gone through this KB Article

 https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0720080 

But it seem no Luck, 

 

ahmadfaiz_0-1724939804937.png

 

1 ACCEPTED SOLUTION

@ahmadfaiz Since we followed all the steps suggested by the KB article, I recommend you to create a case with ServiceNow support to take their guidance on what else can be done to address this issue.

View solution in original post

5 REPLIES 5

Sandeep Rajput
Tera Patron
Tera Patron

@ahmadfaiz Did you follow all the steps mentioned in the support article? Is it addresses the exact same issue which you are facing.

hi @Sandeep Rajput ,

we have followed the setup as shown in the KB article, it is throwing error for both On hold and More info needed

ahmadfaiz_0-1724941939496.png

And these are the Choice list

ahmadfaiz_1-1724941951491.png

 

Let us know if did any mistake in adding the attribute field,

Thanks in Advance

 

@ahmadfaiz Please update the Attributes in the dictionary attributes as follows.

 

on_hold_states=2;-11,default_on_hold_state=2

Hope this works for you.

@Sandeep Rajput 

I have updated the changes as suggested from your end

ahmadfaiz_0-1724944438846.png

 

But still it is throwing same error on Project table

ahmadfaiz_1-1724944466967.png

 

ahmadfaiz_2-1724944471574.png