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08-29-2024 07:00 AM
Hi,
we are having table pm_project, in which as per requested we have added a new Choice "On Hold",
But now it is throwing error, we tried to change the value of these but none of this worked
We have gone through this KB Article
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0720080
But it seem no Luck,
Solved! Go to Solution.

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08-29-2024 08:23 AM
@ahmadfaiz Since we followed all the steps suggested by the KB article, I recommend you to create a case with ServiceNow support to take their guidance on what else can be done to address this issue.

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08-29-2024 07:07 AM
@ahmadfaiz Did you follow all the steps mentioned in the support article? Is it addresses the exact same issue which you are facing.
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08-29-2024 07:33 AM - edited 08-29-2024 07:33 AM
hi @Sandeep Rajput ,
we have followed the setup as shown in the KB article, it is throwing error for both On hold and More info needed
And these are the Choice list
Let us know if did any mistake in adding the attribute field,
Thanks in Advance

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08-29-2024 07:44 AM
@ahmadfaiz Please update the Attributes in the dictionary attributes as follows.
on_hold_states=2;-11,default_on_hold_state=2
Hope this works for you.
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08-29-2024 08:15 AM
I have updated the changes as suggested from your end
But still it is throwing same error on Project table