custom email server configuration

[vijayprasadredd]

Has anyone configured a custom SMTP/POP3 email server instead of using the out-of-the-box (OOB) ServiceNow-provided option?
If so, please share any challenges you foresee with inbound email actions, troubleshooting, or availability.

Additionally, are there any potential risks we should be aware of?

[Runjay Patel]

Hi @vijayprasadredd ,

Inbound Email:

• You must set up POP3 or IMAP for receiving emails and point it to your custom email server.
• Credentials, port configurations, and security protocols (e.g., TLS/SSL) need to be properly configured.

Outbound Email:

• Configure SMTP settings (e.g., hostname, port, credentials) to send emails through your custom email server.
• Ensure the From address and domain align with your organizational policies (e.g., SPF/DKIM records).

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Runjay Patel - ServiceNow Solution Architect
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