date/time field calendar appears at the top of the form instead of underneath the field

[YenGar]

Hello everyone,

In the service catalog, when clicking in the date/time field, the calendar picker appears at the top of the page instead of underneath the field as it should. (screen shot attached). Users have to scroll up to the top of the page when trying to set a date on a catalog item and the field is at the bottom. This doesn't happen in the forms in the back end (ex: incident, change requests. Has anyone encountered this before? If so, what can I do to fix this issue?

Any help is appreciated!

Thank you,

Yeny

[YenGar]

No, all of our instances have been upgraded to Patch 7 already.

Thank you, Chuck, I'm investigating more in the dev tools/logs to see what I can find in there before opening up an incident in the HI.

Thanks for your help!!

Yeny

[YenGar]

Hmmm looks like this is a known bug but SN is still investigating.

Re: Calendar is populating in lift side of catalog screen

ServiceNow KB: PRB679621: Clicking the Calendar button next to a date field for a Catalog item cause...  

Yeny

[Chuck Tomasi]

Nice research. I wish more people were like you!

[YenGar]

Thank you Chuck!

Yeny

[Shamma Negi]

Hi Chuck,

I am getting the same issue on our DEV and Test Instance. I am on Geneva patch 5.

Let me try out these workarounds if that works on my instance too.

Regards,

Shamma