date/time field calendar appears at the top of the form instead of underneath the field

[YenGar]

Hello everyone,

In the service catalog, when clicking in the date/time field, the calendar picker appears at the top of the page instead of underneath the field as it should. (screen shot attached). Users have to scroll up to the top of the page when trying to set a date on a catalog item and the field is at the bottom. This doesn't happen in the forms in the back end (ex: incident, change requests. Has anyone encountered this before? If so, what can I do to fix this issue?

Any help is appreciated!

Thank you,

Yeny

[Shamma Negi]

Hi Chuck,

We are on Patch 7 and getting the option to upgrade to Geneva 8.

Any idea if that works on Geneva 8 as well?

As Geneva 8 is not mentioned in the below Link :

ServiceNow KB: PRB679621: Clicking the Calendar button next to a date field for a Catalog item cause...

Please suggest.

I will let you know in case I get any link regarding the same?

Thanks,

Shamma

[Chuck Tomasi]

Hi Shama,

Thanks for the update and the link. According to the KBA you posted, it is fixed in Geneva Patch 7 Hotfix 2, and Geneva Patch 8. Geneva Patch 7 does not include this fix so you will either need to get hotfix 7 or patch 8.

Thanks.

[Shamma Negi]

Thanks.

It is fixed by the Workaround.

Thanks,

Shamma

[Chuck Tomasi]

Hi Shama,

Thanks for confirming. Can you mark Shouvik's response correct so that others with the same question can find it quickly and it gets removed from the Unanswered list? Thank you.

[mspeirs]

This thread has a temporary workaround: https://community.servicenow.com/message/945681#thread-message-950016 It creates a ui script that repositions the calendar popup. I tried it in our Dev instance which is on Helsinki Patch 1 and it seems to have worked. When SN fixes it, you can just disable/delete the ui script.