deactivate the prebuilt topics in the virtual chatbot

[lior3]

Hi, i just created a new topic under default chat experience main topic, now, i wanted to active only my topic, but i see that is not possible to deactivate the prebuilt topics? read only, data policy...
please advice
Lior

[Community Alums]

Hi lior,

1. If you are not working on the topic, navigate to Conversational Interfaces > Virtual Agent > Designer to display the Topics page and select the topic.
2. In the Flow tab (or any tab for the topic), click Delete in the topic header bar.
3. In the Confirm Topic Deletion window, click Delete.
   The tab closes and returns you to the Topics page.

1. 

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep

[Rob Sestito]

Hello - 
I know this post is old, but I came across this as I too am looking to deactivate OOTB Topics/Topic Blocks - as well as prevent my custom Topics from picking up OOTB Topics.

I wanted to add that I do not think you can delete OOTB Topics when they are being called by other Topics, as you will get the following message when trying:

If you do, I think you would need to go through and make Active Topics Inactive, in order to delete OOTB ones. But... If there is another OOTB Topic with Read-Only policy on it, then you will probably still be stuck.

Unless, if there is something I am missing, please let me know as I would love to avoid my custom topics to call on an OOTB Topic.

Thank you!

-Rob

[Tamara11]

I ran into this when I was trying to update the Dynamic Greeting Topic and instead of deactivating the oob topic, I went to Virtual Agent > Custom Greetings & Setup > Default chat experience and in the Default Chat Experience on the Setup Topics tab changed the topic for the Greeting setup topic type from Dynamic Greeting Topic to my topic.

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This made my topic display instead of the default so I didn't need to deactivate it.

To get to that page, I went to All > Conversational Interfaces and then on the Conversational Interfaces page, I went to Virtual Agent > Custom Greetings & Setup > Default chat experience.

I'm sure you've already found your solution, but I thought I'd post this for others and for myself when I forget how I did it later.

I hope ServiceNow intends to update those pages.  Everything looks read only because there's no field definition and it's difficult to tell what is an editable field.

[Keszia]

I'm having this issue where the "Provide Feedback" topic is appearing in the Service Portal, is read only, active, and I can't disable it. It's also not in my Default chat experience.

I tried following this KB but it didn't work either. I'm at a loss for how to disable this until we're ready to customise and implement it!