dot-walking from task_sla to incident table custom field

[Antonio24]

Hi to everyone...just a little doubt about SLA, workflow and dot-walking: I have a SLA with his workflow with notification at 50% and 75%, for the notification at 100% I have a "If" condition which "yes" brings to a notification and "n"o brings to another one. My "If" condition is setted to the value in a custom field on incident table, so the dot-walking I used is like:

task.ref_incident.u_field (where u_field is my custom field)...

workflow seems work with this dot-walking but the question is: how I've reached my custom field in incident from task table (actually from task_sla)? is the dot-walking correct?

[Antonio24]

is, max 3 level for the dot.walking, already knew it.

My other question is if there's a way to verify that the dot.walking I'm using brings me to the correct field.

[Mark Roethof]

You could have a look at the Schema Map to see how the tables are connected to each other. You could click their on your custom field, which upon click should redirect to the associated table.

Kind regards,
Mark

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LinkedIn

[Antonio24]

that's exactly what I've done to be sure about the dot.walking, so I think that at this point I can close the thread...

thanks a lot again,

Antonio

[Mark Roethof]

Hi there,

Is your question solved with this? Do we need to follow-up on this?

Please mark this answer as correct if it solves your problem. This will help others who are looking for a similar solution. Also marking this answer as correct takes the post of the unsolved list.
Thanks.

Kind regards,
Mark

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LinkedIn

[Mark Roethof]

Hi there,

Is your question solved with this? Do we need to follow-up on this?

Please mark this answer as correct if it solves your problem. This will help others who are looking for a similar solution. Also marking this answer as correct takes the post of the unsolved list.
Thanks.

Kind regards,
Mark

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LinkedIn